Supervisor PQC

What's the Short Version?

The Supervisor PQC is a dual role responsible for leading/managing multiple projects, training/coaching, and managing apparel and non-apparel product related quality issues stemming from customers, suppliers, Sales, Distribution network and other departments. This position is responsible for driving projects related to PQA process, overseeing 3rd party projects both remotely and on premises, and managing select product categories. Responsibilities include identifying and subsequently communicating issue resolution with resources and requires interaction with diverse cross-functional teams with the objective of ensuring that product continues to meet established product performance and customer expectations. Projects may require travel to SanMar warehouses and 3rd party facilities.

What Will You Be Doing?

• Lead PQA projects including research, presenting recommendations, documenting process, developing tools, maintaining reporting, while training and coaching others.
• Document quality issues and customer returns in Quality Control databases.
• Partner closely with Product Development team on issue resolution and corrective action.
• Provide accurate and thorough guidance to Inside Sales regarding product issues while protecting proprietary information.
• When required, assist in special pulls to satisfy customer expectations.
• Support product inspections at the Distribution Center (DC) level and provide determination on acceptability or rejection based on results.
• Provide quality reports to Product Development team members regularly and upon request.
• Provide warehouse support with any product related issues.
• Support issuance of chargebacks and debit notes for rejected or discounted product working with the vendor, buyer, and warehouses.
• Establish a strong relationship with vendor representatives to ensure timely notification of product updates, issues, and spec changes, prior to change occurring.
• Lead QC team meetings, drive improvement initiatives, and write processes.
• Support regular and random inspections of responsible styles to monitor production and verify quality standards are being met while promptly addressing any shortcomings of inspected garments.
• Collaborate with QC Inspection Team to determine QC issues, printing problems, garment defects, and how best to resolve with our customer and vendor.
• Work closely with DC's and mills regarding credits, mill pack errors, overstock, discontinued product, RA's, unpaid QC issues, pulling stock, rolling changes, etc.
• Process monthly IR submissions for irregular merchandise.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For?

• Bachelor's Degree or equivalent experience.
• 1-3 years of leadership or supervisory experience.
• Proven experience and success leading projects and rolling out new initiatives.
• Experience/knowledge of textiles, apparel and or accessory product.
• Displays flexibility, calmness, confidence, integrity and a "can do" attitude.
• Excellent communication and organizational skills.
• Good listener and attention to detail.
• Ability to multi-task and prioritize.
• Be an active participant and encourage a positive and supportive attitude in a team environment.
• Open to new ideas and ways of working.
• Knowledge of SanMar products and operating systems is a plus.
• Flexibility in schedule on short notice to meet business needs, including travel.

What's Our Offer?

Salary Range: You`ll earn between $67,725 - $90,000 annually, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary.

Paid Time Off: You`ll accrue paid time off on a bi-weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?

Hybrid: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work environment is moderately quiet. Ability to work on computer for multiple hours with frequent interruptions.

SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.