Trauma EMS Outreach Coordinator

Trauma Outreach Coordinator/ 40 hour Day - BWH Division of Trauma, Burn, Surgical Critical Care and Emergency General Surgery

GENERAL SUMMARY

The Trauma/Burn Outreach Coordinator is a Paramedic with expertise in the management of the trauma patient and trauma systems. In this position, the Coordinator will draw on their clinical paramedic experience to serve as a central point of reference for information about all patients transferred into our program from the field as well as outside facilities. The Outreach Coordinator is a core member of the trauma quality program and will collaborate closely with the Trauma and Burn Program Nurse Director, Trauma Quality Manager, and Burn Program Manager to promote the delivery of optimal and efficient services. This individual will guide the development of administrative and clinical aspects of the program as it relates to our relationships with EMS agencies and outside facilities. S/he will direct and/or collaborate with a diverse range of internal and external contacts, including pre-hospital providers, care improvement consultants, nurses, surgeons, other care providers and multidisciplinary specialists, and medical directors. The scope of the position requires knowledge of Commonwealth of Massachusetts EMS protocols, the care of complex trauma and burn patients, the organization and integration of individual hospitals into the regional and state trauma system, and quality and safety programs.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Provides an environment for optimal interfacility (contract and non-contract referral centers) clinical management and transfer of trauma patients. (35%)




1. Ensures an efficient system for the transfer of trauma patients from contract and non-contract hospitals to the BWH trauma center.
2. Develops, implements and evaluates approved policies, procedures and standards of care necessary for the delivery of excellent patient-focused care across the continuum of care from injury to definitive care.
3. In conjunction with the Trauma Medical Director and Nurse Director, responds to changes in clinical practice by planning, designing, implementing and evaluating guidelines, protocols and standards in the management of trauma and burn patients.
4. Serves as main point of contact for EMS agencies as well as outside hospitals. Provides timely follow-up to the transporting EMS agencies and the transferring hospital if applicable.
5. Liaises with emergency medical services and pre-hospital providers to assess and provide critical clinical feedback on pre-hospital care to inform future care guidelines and pre-hospital care protocols and identify educational programming needs.
6. Participates in Multidisciplinary Peer Review and Trauma Executive Committees at the referral centers and at BWH.
7. Maintains knowledge of the external regulatory agency (American College of Surgeon and Department of Public Health Commonwealth of Massachusetts) requirements for verification and designation of trauma centers.

1. Develops, implements, and evaluates educational programs based upon the assessed learning needs of multidisciplinary care providers, both internal and external to the organization. (35%)




1. Monitors the trauma care rendered to identify challenges and trends in the trauma care and compliance with the Trauma Performance Improvement and Patient Safety Program.
2. Develops and delivers educational programming to address identified opportunities for improvement to audiences including but not limited to physicians, nurses, and pre-hospital providers.
3. Identifies education needs and coordinates quarterly programs to address identified needs.
4. Coordinates internal and external Trauma Grand Rounds and other CME/CEU offerings to outside hospitals and EMS agencies.
5. Coordinates pre-hospital case reviews and continuing education programs.
6. Maintains an accurate and concurrent log of events and number of pre-hospital personnel or community members served during each activity/program and provides quarterly reports to the multidisciplinary trauma committee.
7. Supports the development of program-based injury prevention activities with analyses of commonly applied datasets, such as trauma, state or MA Department of Public Health, and nationally based. (National Trauma Data Bank, as an example)
8. Assists the Injury Prevention and Outreach Coordinator with program planning and presentation as needed.

1. Participates in the development and ongoing evolution of the trauma quality and safety program. (20%)




1. In conjunction with the Trauma Medical Director and Nurse Director, evaluate the outcomes of patient care including care delivered prior to arrival at BWH (in the field or at outside hospital) and provides constructive, respectful feedback to pre-hospital and transfer hospital providers.
2. Assists the trauma quality program with coordination, investigation, analysis, and response to pre-hospital safety issues, events, significant care issues and trends.
3. Provide concurrent collection of patient care quality metrics for inclusion in the assessment of quality outcomes on all trauma patients.
4. Under the direction of the Trauma Medical Director and Nurse Director, establishes corrective action plans for quality metrics that have been identified as failing to meet established standards of care.
5. Provides quarterly reports to Trauma Workgroup summarizing:

i. clinical activities specific to referral centers

ii. quality metrics specific to referral centers

1. Supports activities directly related to the processes required to maintain American College of Surgeon Trauma Verification and American Burn Association Burn Center at BWH.

1. Demonstrates accountability for ongoing personal/professional development. (10%)




1. Maintains and updates clinical knowledge and skills based on current health care practices.
2. Identifies own learning needs and goals, and designs a plan to meet them.
3. Participates in activities on state, regional, and national levels that foster peer support and networking.
4. Fulfills professional role through involvement in professional organization activities, presentations, and publications.

QUALIFICATIONS:

• Current National Registered Paramedic Certification.
• At least 5 years of relevant Paramedic field experience.
• Database management and analysis experience preferred.
• ATLS coordinator certification within one year of hire required (training offered at BWH).
• Trauma Outcomes and Performance Improvement Course (TOPIC) obtained within 12 months of employment.
• Experience in health care and patient safety quality measurement, reporting, and improvement preferred.
• Experience working in a large and complex health care organization preferred.
• Competence with MS Outlook, Word, Excel, are required for this position; candidate must be able to produce presentation materials including PPT slides and Excel spreadsheets.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• A demonstrated ability to fully participate in the planning, design, implementation and evaluation of guidelines, protocols and standards of care for trauma patients.
• Provide education to clinicians at the referral facilities to include clinical applications, systems development and transfer priorities.
• Highly motivated, independent and capable of performing in a complex environment; strong sense of initiative and perseverance to carry projects through to completion.
• Excellent communication skills and the ability to work with all levels of clinicians and administrators.
• Strong organizational skills.
• Is knowledgeable and compliant in all hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), Joint Commission, and Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• The role will require occasional travel to referral facilities for onsite presentations, Grand Rounds, or consult visits, as well as occasional early or late meetings and weekend meetings to accommodate clinician and community stakeholders' schedules.

HOSPITAL WIDE RESPONSIBILITIES:

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Brigham and Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.