SAN Administrator II

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

The Production SAN Infrastructure Team works closely with the Server Support Teams, Network Services, Open Systems Team, Deployment Teams as well as various other groups in the organization to continue the support and growth of the MGB SAN and HCI platform. The team is responsible for 24/7 support of the data storage and HCI environment which is part of the patient care for multiple world class hospitals and care organizations.

The individual's responsibility will be to maximize the performance, storage capacity and availability of data and vital records utilizing an in depth understanding of storage architecture and virtualization. This position will have a primary responsibility for data storage and virtualized platforms and will provide operational and advisory input to strategic planning for the future storage and virtualized platforms. This role will be primarily dedicated to virtualization Support. This individual's responsibility will be to maximize Data Availability, Data Management, and Disaster Recovery strategies of storage and virtualized platforms.

Principal Duties and Responsibilities
* Participation in departmental and enterprise-wide projects within the MGB environment

* Documentation of problems and solutions.

* Complex problem analysis and recovery

* Technical consultation on complex projects

* Communication with vendors to understand upcoming products

* Conform to and support system's management disciplines such as the Corporate Change, Asset, and Problem Management procedures.

* Deploy and support data management policies and processes, hierarchy storage concepts, data protection requirements, virtualization, and archiving / disaster recovery procedures across multiple computing platforms.

* Provide operational support and maintain virtualized and SAN infrastructure across 24 x 7 multi-site-computing platforms

* In depth understanding of fabric design including core/edge and completely redundant fabrics. Deep understanding of Cisco switch infrastructure both MDS and FCOE

* Ensure that storage is designed to minimize the effect of error, deletions, and corruption of stored information assets and that the program conforms to routine, regulatory, legal, and emergency requirements.

* Produce storage management metrics and reports to highlight usage trends such as growth, utilization, and cost effectiveness of deployed storage resources.

* Assist to diagnose, resolve, and prevent problems associated with data storage platforms.

* Procure or design, implement, and support a forecasting and capacity management reporting methodology to provide enterprise growth and cost of operations' metrics for SAN and virtualized environments

* Provide on call support for SAN and server infrastructure

* Perform other duties as assigned

Qualifications

* BS in Computer Science or equivalent experience

* 7 years I/T experience

* 3+ years of administration experience in SAN management (CISCO, VMWare, Hyper-V, Dell)

* Experience and understanding of Dell PowerScale platform, preferred.

* Exceptional verbal and written communication skills

* Very well organized and the ability to multitask and prioritize work assignments

* Ability to rapidly master and apply new technologies and methodologies

* Strong commitment to customer service

* Deep understanding of Dell hyper-converged infrastructure from design to layout, management and reporting desired

Skills/Abilities/Competencies

* Exceptional verbal and written communication skills

* Exceptional organization skills

* Ability to rapidly master and apply new storage technology and methodologies

* Strong commitment to customer service

* Ability to multitask and prioritize work assignments

* Working Knowledge of Unix, Windows, Linux

* Working Knowledge of Network protocols: TCP/IP, DNS, FCoE

* Expert knowledge of virtualization software: Hyper-V, Nutanix, or VMWare

* Expert knowledge of Dell VxRack, PowerScale, PowerStore, and/or PowerMax

* Project management skills

Working Model

* M-F Eastern Business Hours

* Hybrid work model with onsite work at Assembly Row.

* Regular participation in on-call which includes carrying and responding to paging 7/24 during the call period. This may also require remote or onsite work to effect change.

* Limited physical activities to lift, move and carry light to medium weight objects.

* Occasional need to bend or kneel and handle low voltage cables.

* Travel to multiple sites throughout metropolitan Boston is occasionally required.

* Remote home access equipment and communication will be provided and is required.

* Occasional travel to professional seminars and conferences at MGB local Sites.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.