Service Manager - Quincy Compressor - Hayward, CA

Quincy Compressor dares to be the leader in our industry, always breaking boundaries to offer more to our customers across the world. We have the courage to be different, to take on a challenge, and to be leaders in innovation by offering a diverse product portfolio. As an organization, our purpose is to build unbreakable relationships with our customers, partners and especially our employees. We are looking to add the right people who will support our company mission, vision and values. We are currently seeking a Service Manager to join our team in Hayward, CA

Our Service Manager is to a key player in developing the service business in our region. This position provides daily leadership and oversight for a team of experienced service technicians and works with them to ensure we are providing and excellent customer experience which typically involves customer service interactions, reports, and repairs.

Essential Duties:

• Strengthen customer relations by making routine visits to resolve issues, advice on service standards, sell service agreements/products, including training, as required.
• Responsible for maximizing retention and service revenue potential from current Quincy installed base.
• Achieve sales goals as defined in terms of revenue and quantity of compressors serviced by department.
• Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers.
• Interview, hire, and provide orientation/training for new employees.
• Oversee and improve the efficiency of daily administrative routines.
• Visit customers and provide advice on service standards and sell service plans, products, and training.
• Proactively identify, pursue, and resolve customer service issues.
• Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer.
• Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations.
• Arrange safety training for Service Technicians as mandated by regulatory agencies and customers.
• Maintain documentation/certification records relevant to this training.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Education and Experience:

• Associate's Degree in Business or technical field required; Bachelor's Degree preferred.
• 5-7 years of directly relevant experience, preferably within the compressed air industry.

Job Knowledge, Skills, and Abilities:

• Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills.
• Knowledge of safety practices and procedures and OSHA regulatory compliance required.
• Must be proficient in Microsoft Office, including Word and Excel
• Some travel required.
• Must have a valid driver's license.

Quincy People & Culture

Quincy employees are resilient and like to be challenged. We welcome new ideas and we are ready to challenge the status quo when it comes to solving problems. Our working environment is diverse, collaborative and moves at a fast pace. We aim to create a workplace where every individual is valued, proud, empowered, respected, developed and rewarded.

Our values are important to us - they're who we are, what we do and how we deliver the best experience to our customers, our organization and our community. Our commitment to the values of reliability, courage and resilience supports us in achieving our mission and they fuel our company vision.

If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Quincy Compressor might be the place for you.

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call 251.937.5900. Reasonable accommodation requests will be considered on a case-by-case basis.