Director, OmniChannel Experience
Green Thumb Industries | |
United States, Illinois, Chicago | |
325 West Huron Street (Show on map) | |
Sep 04, 2024 | |
The Role: The Director, Omni-Channel Experience directly oversees the Medical Experience team and the Customer Experience Support Team and is the EXPERT that leads improvement efforts by analyzing In-Store/Customer/Patient data and turns the insights into actionable solutions that help Retail Field Operators and Cross Functional Support Partners execute on an ever-evolving, best-in-class Retail Experience. This is a fast-paced, leadership role focused equally on driving key initiatives and building the team's talent. They will need to think quickly while ensuring that strategy and execution translate into a greater and best in class Omni-Channel cannabis customer experience. Responsibilities: Leveraging Data to Continuously Improve the Business:
Enhance our Current Customer/Patient Business Offerings:
Improve our overall RISE Customer/Patient Experience:
Qualifications:
Additional Requirements:
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