Bilingual Customer Service Representative

Essential Duties and Responsibilities:

• Communicate with customers and potential customers by phone, mail, e-mail or fax regarding commercial accounts, change in service, pick up days, billing, service issues, etc.
• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
• Provide pricing for residential and commercial temporary roll-off containers
• Monitor commercial toters, nonpayment suspension, missed pickups, blocked accounts, etc.
• Manage seasonal service for school districts, colleges and parks
• Assist with order processing
• Maintain tonnage reports
• Process return mail
• Cross train in residential customer service and assist as needed
• Other duties as assigned

Qualifications

• This is an advanced customer service role. Minimum 2 years of Customer Service experience in a high call volume atmosphere required.
• Experience with MS Word, Excel, and Emailrequired.
• Excellent organization and communication skills.
• This position requires excellent oral and written communication skills.
• This position requires ability to read and comprehend technical manuals.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

• Spanish Language Skills

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.