IT Process Manager

Location: Indianapolis, Indiana

Role Specific Responsibilities:

• Business Process Improvement and Support
• Own the Process Management Office. Facilitate business and IT collaboration to document and continuously improve business processes
• Support implementing and improving business processes
• Attend IT product development meetings as a core team member to allow identification of potential process gaps and opportunity to identify resource needs
• Create process transparency for ongoing improvement through data analysis
• Develop and enforce policies and procedures to ensure efficient flow of data and operations
• Support technology assessments to identify opportunities for process improvement/innovation
• Work to develop and improve communications regarding IT processes and process change
• Manage the IT Process Catalog archive and ongoing process document audit cycle
• Technical Knowledge and Adaptability
• Stay current with emerging technology trends, particularly in business intelligence and data analytics systems.
• Maintain a strong technical skill set, leveraging tools like Power BI & Microsoft Excel.
• Problem Solving and Innovation
• Participate actively in continuous improvement initiatives and business process problem solving
• Assist in training, mentoring, and assessing team members to foster development.
• Exercise autonomy and sound judgment to resolve issues effectively.
• Take responsibility and ownership for own learning and development in the spirit of continuous improvement of both self and the business
• Global Coordination and Flexibility
• Manage teams and resources across multiple global locations, accommodating diverse time zones and availability.
• Lead an offshore Center of Excellence team in process development, execution, and continuous improvement
• Maintain effectiveness when navigating changes in work structures, processes, or cultural contexts.
• Project Management and Digital Transformation
• Also own the Project Management Office. Manage the team that helps drive digital transformation in the organization.
• Encourage innovation by identifying opportunities for new approaches to address challenges and drive change acceptance.
• Resource and Budget Management
• Oversee resource allocation across IT teams, identifying and resolving gaps in project timelines.
• Manage IT budgets to deliver outputs that meet client specifications and align with business objectives.
• Coordinate with external vendors and suppliers, ensuring compliance with organizational and legal requirements.
• License and Contract Management
• Assist the US & Global IT Managers in the license management process.
• Oversee the IT contract management process and communicate with suppliers as necessary to ensure IT compliance with requirements set forth by Legal and Procurement teams.
• 
  Compliance:
• Complies with company Health, Safety and Environmental policies, procedures, and arrangements
• Reports all Health, Safety and Environmental accidents, incidents, and near misses promptly
• Acts in a safe and responsible manner at all times
• 
  Problem Solving and Innovation:
• Active participation within continuous improvement activities
• Participates in problem solving
• Takes responsibility and ownership for own learning and development in the spirit of continuous improvement of both self and the business
• Assists in the training, mentoring and assessment of other team members
• Exercises autonomy and judgement subject to overall direction or guidance

Qualifications/Desired Skills

Education and Qualifications:

• Bachelor's degree in Information Technology, Information Systems, or a related field or equivalent experience

Experience:

• Significant technical knowledge, with ability to apply knowledge to business process solutions
• 5-7 years of professional experience, working in IT operations and process improvement
• Hands-on experience with acquisition, integration and migration projects
• Ability to manage highly confidential information

Knowledge, Skills, and Abilities:

• Ability to formulate processes which parallel overall business strategy
• Experience with process reengineering and identifying tools to make business more effective
• Experience with business process mapping to evaluate current states/propose future states
• Exceptional organizational skills, attention to detail, ability to adapt quickly to changing priorities
• Excellent verbal and written communication skills with ability to flex own style to influence and engage diverse stakeholders
• High level of flexibility, self-motivated and adaptable to fast-paced environments
• Critical thinking skills and analytical abilities allowing for situational assessment of opportunity
• Experience with an Agile delivery approach
• Strong understanding of Power BI and SQL data tools
• Familiarity with SAP, Microsoft Dynamics
• Embodies the core values of Aurorium:
• credible:keeps their word and honors their commitments, acts with integrity, and holds themselves accountable to their decisions and actions
• outcome-oriented:adheres to an unparalleled standard of excellence in everything they do, to deliver results with real impact
• driven:passionate about delivering authentic, world-class experiences that engage customers and inspire greatness
• empowered accountability:empowered to achieve common goals and accountable for delivering performances and results that exceed standard.

If you have the energy, drive, and passion for joining the Aurorium team, we would love to hear from you. Apply today!

Aurorium offers competitive total compensation packages, including benefits such as medical, dental, vision, life, 401(k), disability insurance, flexible spending accounts, health savings accounts, paid time off, and paid holidays.

Aurorium is a global Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of and will not be discriminated against based on gender, sexual orientation, gender identity, race, ethnicity, religion, age, veteran status, disability status, genetic information, or any other protected category.#LI-Onsite