PremierOne Records Application Specialist - US Remote

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

The PremierOne Records Application Specialist plays a pivotal role in comprehending and addressing customers' business requirements for MSI applications. Key responsibilities encompass meticulous documentation of business process requirements, proficient implementation of system provisioning, adept configuration of workflows and UI, and providing comprehensive training on the MSI PremierOne Records Management System. Furthermore, this position conducts rigorous testing and troubleshooting of installed systems, meticulously documents technical issues for prompt escalation to product and system integration teams, and offers valuable feedback for product and process improvements based on client experiences.

Preferred Qualifications:

• Technical expert in, SSRS Reporting or PremierOne.

• Excellent written and verbal skills in order to respond to RFP's and/or assist in the migration quotes of our current customers.

• Ability to work a large/complex project independently.

• Create and deliver customized training (both remote and onsite).

• Must be able to execute, create, review, and modify ATP's.

• Excellent interpersonal communication skills.

• SME on PremierOne or Flex; CAD, RMS SSRS products.

• SME on Client Installation of MSI products.

• SME on UCR (NIBRS or SRS).

• Ability to produce and deliver Business Process Review.

• Lead and organize AS resources on complex projects.

• Identifies and mitigates risks and communicates those to management.

• Creates formal documentation for peers.

• Trains and mentors new employees.

• Primary point of contact for application related issues.

• Works with Product Management to communicate enhancement requests.

• Ability to provide all required customer training without assistance.

• Must be able to function effectively in a fast paced demanding environment that usually requires the ability to handle a variety of tasks simultaneously.

• Must be able to obtain necessary security clearance as required by government contract.

• Must be comfortable working in a team environment and understand the contractual obligations as well as personal responsibilities.

• Higher level education (Bachelor's or Associate's degree) preferred.

• Must be able and willing to travel up to 75% of the time. Note: Project assignments can be located anywhere within North America.

• Weekend travel may be required.

• This position is a hybrid position, but candidates must be located on the West Coast.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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• 3+ years experience in one of the following: Business Analysis, Field Service or Public Safety using one or more of the following: Computer Aided Dispatch (CAD), Record Management Systems (RMS, and Jail Management Systems (JMS).

• 1+ years experience must be in Law Enforcement Records Management Systems.

• Must be able to obtain background clearance as required by government customer.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.