Centralized Patient Access Representative II

MultiCare Health System
medical insurance, paid time off
United States, Washington, Spokane
Jan 07, 2025
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. About MultiCare's Access Center The Centralized Access Team provides excellent patient care and the development of employees' healthcare skills, including those without previous healthcare experience. Our leadership and training team is focused on your success in all that you do during your career here at MultiCare. We encourage all individuals to apply who has the desire to grow and help serve our patients and community. The Centralized Patient Access Representative II handles inbound calls and works referrals for our specialty clinics to include MultiCare Orthopedics, Sports Medicine, Podiatry, Physiatry, and Neurology clinics // MultiCare Dermatology, Nephrology, Endocrinology and Diabetes Education, Pulmonary, OB/GYN and Sleep Medicine clinics. The ideal candidate possesses exceptional customer service skills and demonstrates efficiency in their work with an emphasis on attention to detail. Reliable attendance and adaptability are key to the success of our team and supporting our patients and clinic partners FTE: 1.0, Shift: Days, Schedule: Monday - Friday Position Summary The Centralized Patient Access Representative II (CPAR-II) is responsible for assisting new and existing patients with scheduling appointments, facilitating communication with patient care team, and providing information and updates on a wide variety of topics related to their care. Creating an outstanding patient experience is a priority and achieved through your professionalism, empathy, and enthusiasm during patient interactions. Our CPARs are well-equipped to work in a fast-paced environment to assist patients with navigating their healthcare needs. CPARs use a variety of computer systems and access large volumes of information to complete a variety of complex tasks on behalf of the patients, providers and multiple medical practice locations. Our ideal candidate has a positive attitude, drive to be successful and an overall love for the community. The CPAR II is the second level of a 4-tiered job family typically assigned responsibility to support multiple medical specialty practice locations. Responsibilities All CPAR-I Functions Assigned additional responsibilities such as a higher volume of clinics, specialty and/or ambulatory procedure scheduling for medical practices Aids callers/patients, to include referral coordination, patient registration and scheduling new and follow-up appointments for multiple medical practice locations according to established protocols for contract and/or specialty clinics Navigate incoming referrals and ensure we are working to obtain any necessary insurance prior-authorization Initiate patient outreach as needed based off referral work queues Interpreter scheduling May function as a Lead Advocate based on demonstrated skills and abilities in the role Requirements High School Diploma or GED Two (2) years customer service experience required or 6 months meeting call center metrics in as a CPAR-I Possess proficient computer skills operating multiple systems in a windows-based environment Two (2) years office, clerical, or call center experience; in a medical setting preferred. Knowledge of medical terminology, referrals/orders and medical insurance preferred Electronic Medical Record experience; EPIC preferred. Familiarity with data entry and complex scheduling preferred Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our employees Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes "America's Best Employers by State" for several years running Technology: "Most Wired" health care system 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $17.87 - $25.72 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.