Water Heater Technical Support Agent - Tier 1 (Call Center)
A.O. Smith | |
dental insurance, life insurance, tuition assistance | |
United States, Tennessee, Ashland City | |
500 Tennessee Waltz Parkway (Show on map) | |
Sep 05, 2024 | |
Company / Location Information
We are one of the world's leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people. Primary Function
To provide technical/troubleshooting assistance, general product information, warranty assistance, and parts order processing which requires basic product knowledge of water heaters.Primarily works with homeowners and one-unit applications. Customers are general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is ordered, installed, maintained, and functional.Technical Specialists work to assist callers in repair rather than replacing equipment.Product specific paid training is provided. Responsibilities
Qualifications
Preferences
Education
High School Diploma or GED Years of Experience
Minimum of 1 year related work experience We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. |