Recovery Representative

Are you a Recovery Representative who is looking to join one of the top companies within the Business Process Outsourcing Industry?

Are you looking to further your career and grow?

Do you have Inbound Calls or Call Center experience?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Hybrid with our client in Rochester, NY. Interested?

Here's what you'd do:

• Responsible for accurate and timely resolution of all bank-returned items.
• Provides quality customer service to internal and external customers while mitigating risk to the company.
• Educates client branch product areas on the resolution process and provides alternate service options when necessary.
• Develops and maintains a basic knowledge of client products including but not limited to Taxpay, Direct Deposit, client, Garnishments, 401(k) Workers Compensation Health and Benefits National Health FSA, FSA Debit card Advantage and their corresponding systems to accurately make decisions on the revenue client receives from the products.
• Researches and resolves product and service issues from the field and clients.
• Handles client objections with the help of a mentor and manages the return to completion to recover as much lost revenue as possible using established standards and guidelines.
• Handles returns resolutions and inbound phone requirements to meet departmental standards.
• Performs the daily processing of all new and pending returned items for the assigned products.
• Handles the daily EDI payment report in conjunction with a mentor to ensure the accuracy and timeliness of updates to avoid penalty assessment.
• Handles the daily payroll hold report in conjunction with their mentor to ensure the accuracy and timeliness of updates to avoid service-related issues.
• Maintains daily call requirements based on the forecast provided.
• Maintains department policies/procedures to ensure daily compliance.
• Evaluate client status to determine the appropriate service they are approved to use and mitigate risk and exposure to the client.
• Participates in ongoing training to enhance knowledge and skills.
• Ensures adherence to the Fair Debt Collections Practices Act NACHA and other regulatory agencies.

Here's what you'll get:

• Pay: $21.00 / hr.
• Hours: 40 hrs/Week 8 AM -5 PM during training (6-8weeks) then 11 AM - 8 PM once training completed.
  • Remote Thursday & Friday
• Length: Temp (6 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum 1 year of Inbound Calls or Call Center Experience

• Bachelor's Degree in Business Administration.
• Experience in customer service, Finance, Accounting, or Payroll.
• Collections or Banking Experience.
• Microsoft Word Excel and Access knowledge.
• Ability to work in a fast-paced environment.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.