ASSOCIATE, COMMUNICATION SVCS

Shift: Sun-Thurs 2p-10p rotating holiday

Department: Telecommunications

Salary Range: $14.00 to $21.18 based on experience

ABOUT THE JOB

MU Health Care is looking for a personable and proactive individual to join our team as a Communication Services Associate. If you excel in creating welcoming environments and have a knack for providing exceptional customer service, we want you on our team. The ideal candidate is someone who thrives in a dynamic setting, effortlessly balancing multiple tasks while maintaining strict confidentiality and a positive attitude. Your ability to handle inquiries with professionalism and manage critical communication systems will make you an integral part of our first-line support. Join us and be the friendly face and voice that enhances every visitor's experience at MU Health Care.

ABOUT MU HEALTHCARE

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care.

Learn more about living in Columbia, MO.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one.
• Generous paid leave and paid time off, including nine holidays.
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
• Tuition assistance for employees (75%) and immediate family members (50%).
• Discounts on cell phone plans, rental cars, gyms, hotels and more.
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

Maintain assigned post in hospital lobbies or switchboard offices. Cordially

greet visitors and patients. Ascertain patient and/or visitor needs, answer

questions, give directions, and/or assist as needed.

Answer and direct incoming calls to the health system and to the hospital(s)

emergency response line, send notifications, and respond to alarms and emergency

response protocol as required.

Provide monitoring and notifications related to various regulatory and security

systems; including but not limited to, fire alarm, medical gas (oxygen, vacuum,

and medical air), access intercom system, closed circuit television, intrusion

alarms, panic/duress alarms.

Use of switchboard equipment to best advantage to answer and process calls as

efficiently as possible. Document calls by recording caller name and call back

phone number accurately and completely. Follow up to ensure necessary action has

been taken.

Perform required tasks related to visitor check in processes. Complete vetting

processes and issuance of identification to visitors per visitation policy and

utilization of computer systems. Verify employee, vendor, and visitor badges.

Assist vendors as needed.

Monitors the overall appearance of the hospital entrance. Contacts Security,

Environmental Services, or Facilities Management, for assistance when necessary.

May complete unit/department specific duties and expectations as outlined in

department documents.

REQUIRED QUALIFICATIONS

One year of related, clerical, or customer service experience, education may be

used in lieu of experience.

PREFERRED QUALIFICATIONS

Additional license/certification requirements as determined by the hiring

department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met

with or without reasonable accommodation. The performance of these physical

demands is an essential function of the job. The employee may be required

ambulate, remain in a stationary position and position self to reach and/or move

objects above the shoulders and below the knees. The employee may be required to

move objects up to 10 lbs.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.