Howard Hub Counselor

Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

The Howard Hub Counselor is an energetic, second-level customer service position within the Howard Hub focusing on resolving student inquiries and requests. This position is part of a team that works collaboratively with partner offices to resolve student issues in an efficient and effective manner. The Howard Hub provides centralized and coordinated cross-functional support services for Howard Community College students and families in admissions, financial aid, testing, registration, veteran services, payments, and student billing. The Howard Hub Counselor will serve as a subject matter expert and will provide high-level expertise within one of the enrollment services departments to resolve student inquiries and requests.

* Create a warm and welcoming environment for students.
* Provides start to finish service and clearly communicates information and action items to the student to help resolve student requests and inquiries.
* Subject matter expert in the level 2 service areas of admissions, financial aid, registration and records, testing, veterans' affairs, and student financial services.
* Execute calling campaigns to support enrollment services.
* Assist students with payment processes.
* May provide information to students and parents on financial aid eligibility requirements, application processes and procedures, status of financial aid application/awards and required additional documentation in person, on the phone, and via email/electronic inquiry.
* Determines if the student's inquiry requires further follow-up and directs the inquiry to the appropriate source for resolution as necessary.
* Employs technology to assist students with navigating self-service.
* Identify trends and bring ideas to improve student service.
* Communicate with faculty and staff across the institution as necessary to resolve conflicting information.
* Provides guidance and support through the admissions process assisting students, as needed, with the submission of required documentation and ensuring application completion.
* Employs technology to assist students with navigating the admissions application process.
* Maintains working knowledge of FERPA
* May perform most registration and record functions, including changes of information, residency appeals, duplicate record resolution, music institution registrations, and researching and responding to inquiries by phone, email, or in-person

* Excellent interpersonal, written, and oral communication skills; confidence speaking with people from diverse backgrounds; ability to quickly establish rapport, engage with students and families, and provide follow through.
* Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft Proficiency with Microsoft Office applications (Outlook, Teams, Word and Excel, PowerPoint).
* Demonstrated ability to foster a cooperative team-focused work environment.
* Ability to contribute to a dynamic, student-focused team culture that delivers excellent customer service and personal attention to students and families.
* Commitment to diversity. Champion for equity.
* Ability to handle a multitude of tasks in a fast-paced environment.
* Ability to maintain strict confidentiality of work-related information and materials while abiding by state and federal privacy laws including FERPA.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.