Seasonal (Seasonal)
JOB TITLE: Solitude Teams Supervisor
DIVISION: Recreational Services
REPORTS TO: Teams Manager
LOCATION: Solitude Mountain Resort
CLASSIFICATION: Full-Time/ Seasonal/ Hourly
POSITION:
The Solitude Teams Supervisor is responsible for the execution of all elements of the Solitude Teams seasonal program operations. This includes oversight of the Alpine Racing, Freeride, Big Mountain, Devo, and Cruisers programs as well as the Nastar race venue & the competition course crew. Additionally, this role will support other operations within the Ski & Ride School when needed. This is achieved through a focus on quality control, guest and employee relations, staff performance and development, financial responsibility, strong communication, teamwork, and administrative duties. This position will work with the Snowsports Director, Teams Manager, Ski School Supervisors, and counterparts in other departments.
SPECIFIC JOB REQUIREMENTS:
- Education: High school diploma or equivalent
- Minimum 1 - 3 years working for a ski or snowboard competition program
- Current USSA or IFSA level 100 coaching credentials (200 preferred)
- Proven leadership skills with the ability to motivate and manage a team effectively.
- Strong understanding of skiing and snowboarding techniques, teaching methods, and safety procedures.
- Knowledge of outdoor adventure activities and their associated safety requirements.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in organizing and executing large-scale events and programs.
- Experience with RTP, Flaik, Drivn or similar resort software systems prefered.
- Strong mentorship and conflict resolution skills for interpersonal athlete dynamics.
JOB DUTIES AND RESPONSIBILITIES:
- Hire, train, schedule, and supervise a team of qualified ski & snowboard coaches, ensuring their adherence to safety protocols and teaching standards.
- Collaborate with the operations team to maintain ski equipment and facilities in excellent condition.
- Monitor and ensure the safety of all participants on the slopes and enforce proper safety practices.
- Monitor and review employee performance with other supervisors and individual staff members regularly.
- Coordinate and execute on-mountain events, including alpine and snowboard racing, freestyle events, and marketing events.
- Work with Teams Manager and ski school supervisors to support and achieve Guest Experience targets for the success of the overall Snowsports department.
- Coordinate training activities and hill space allocations with Mountain Operations and ski clubs.
- Resolve guest complaints by utilizing guest service guidelines and accommodate special requests when appropriate.
- Ensure Instructors/coaches are knowledgeable about our product lines, company policies and procedures, and work schedules.
- Establish and review mutual seasonal goals and performance objectives with each coach, providing feedback and support.
- Communicate effectively with leadership, peers, and other departments to create an environment of support and trust that will benefit staff and guests.
- Support Ski and Ride School Operations as needed.
- Teach/Coach guests as necessary.
Perks of Working Here:
Work & Play in the Mountains:
- Embrace the stunning Wasatch Mountains.
- Connect with fellow mountain enthusiasts.
Benefits:
- Access to select Alterra Mountain Company Destinations.
- Free Solitude season pass for you and eligible dependents.
- Discounts on solitude lift tickets for friends and family.
- Discounts on food, rentals, retail, and lessons.
Other Perks:
- Comprehensive medical, dental, vision, and life insurance for eligible employees
- Pro deals with outdoor brands.
- Generous 401(k) plan with company match.
- Free counseling service through Employee Assistance Program.
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Solitude Mountain Resort
life insurance, 401(k)
Sep 05, 2024