In-Room Dining Server

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.

The In Room Dining Server sells, delivers and accounts for products from the In-Room Dining department in a manner consistent with Fairmont standards. The Server assists with food deliveries, amenity deliveries, follows and manages Fairmont recipes, preparation and presentation guidelines; and provides food and beverage services in a cost-efficient manner. The Server ensures compliance with all liquor laws. These tasks are handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction. The IRD Server must ultimately uphold the values and mission statement of the Company while performing positional responsibilities and adhering to operational standards.

• Consistently offer professional, friendly and engaging service
• Provide the highest quality service to all guests at all times, by instilling the company philosophy.
• Set up, break down and reset the In-Room Dining service station
• Speak with others using clear and professional language, and answer the phones using appropriate etiquette in accordance with company standards
• Deliver proper, efficient and friendly service to our guests in their rooms, pool deck, and other assigned hotel spaces
• Deliver orders, requests, and amenities in a timely manner to the correct rooms.
• Correctly set up trays and carts to be delivered according to the guests' requests
• Engage and genuinely interact with guests while anticipating their needs
• Explain food and beverage items in detail to our guests
• Pick up and remove dirty trays and tray tables from guest rooms and guest floors
• Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.
• Participate actively in the resolution of guest concerns.
• Complete any necessary opening and closing paperwork and side work duties as required
• Complete inventory and requisition forms
• Control costs and waste
• Work well with others as a team
• Prepare food and beverage as per guidelines
• Follow cash handling policies and procedures
• Assist in filling in at other F&B areas and/or outlets as needed
• Maintain regular and predictable attendance
• Perform other related duties as assigned

• Minimum 1 year experience in upscale food and beverage environment, preferably in a luxury hotel or fine dining institution

• Possess a proven track record for guest satisfaction
• Possess a strong sense of urgency
• Display a pleasant and cheerful disposition
• Maintain a high level of integrity
• Display a confident and professional appearance at all times and always meet company grooming standards
• Demonstrate strong attention to detail and ability to meet deadlines
• Adapt in difficult situations with problem-solving abilities, and make decisions when necessary
• Show eagerness and capacity to learn
• Able to work flexible hours, weekends, and holidays
• High school diploma or equivalent
• Speak, write and read English at an advanced level
• Clearly and concisely communicate ideas to others
• Basic math - adding, subtracting, division
• Cash handling experience
• Communication skills are critical. Must be able to communicate clearly and listen attentively to Management, other employeesand guests.
• Able to use good judgment where guests and employees are concerned
• Must be able to obtain Food Handler Certification
• Must be able to obtain TIPs or Alcohol Safety Certification

What is in it for you:

• Wage:USD $23.00/hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.