Manager, Retail Technical Services

About Zep Inc.

Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the U.S, Canada, and Europe. Our purpose is to make the planet cleaner, safer, and more productive. To fulfill our purpose, we focus on understanding and solving cleaning needs for consumers, as well as business customers across a variety of segments including transportation, industrial, institutional, and food & beverage. We also have a strong presence in the consumer-packaged goods (CPG) segment, where we develop products to help consumers and businesses maintain a clean and safe environment. Our products can be found online and at retail shelves at outlets like Home Depot, Amazon, Lowe's, Ace Hardware, Grainger, HD Supply, Walmart, and many others. We market our products under well recognized and established brand names, such as Zep, Enforcer, Misty, TimeMist, TimeWick, and Country Vet. Zep was founded in 1937 and is headquartered in Atlanta, GA. In 2021, Zep became the official cleaning partner of Atlanta United FC.

Job Description:

Responsible for actively facilitating the implementation of designated projects for both new and existing customers. Act as front-line support for our installations, efficiently addressing support issues, helping our customers with any training issues, optimizing system configurations, and more. Provides primary support to sales representatives and customers on a timely basis.
* Collaborate with Marketing, Product Development, and other internal departments to complete interdepartmental projects such as US Communities TCOs, National Sales Meeting presentations, new product research, product testing, field visits, and literature development.
* Assist the training department or other SBU's to develop, deliver, or manage specific training programs.
* Maintain all voluntary / non-binding product regulatory compliance which involves departmental functions (product certifications, sustainability guidelines).
* Provide comprehensive technical support to customers, including diagnosing and resolving issues, answering inquiries, and offering guidance and system usage.
* Ensure timely communication with customers.
* Document processes, procedures, and customer interactions to maintain thorough records and facilitate knowledge sharing within the team.
* Resolve product issues by establishing and maintaining open lines of communication, collaborating cross-functionally, and providing effective communication to all stakeholders.
* Exhibit in-depth product knowledge and assist technical staff in making decisions with both technical and business implications.
* Refine tools and processes that proactively identify the need for intervention and reactively respond to situations requiring technical assistance.
* Key resource to assist members of the Sales Team with technical and quality knowledge / expertise.
* Attend sales calls is the technical resource, as needed, to support sales efforts from an application engineering perspective.
* Monitor and analyze quality performance to identify and assist in developing permanent solutions to key technical challenges.
* Collaborate with production to develop and implement controls and improvements.

Experience
Bachelor's degree in chemistry or chemical engineering. More than seven years of relevant experience. Experience in the chemicals industry. Excellent organizational skills. Excellent oral & written communication skills. Excellent presentation & training skills. Technical knowledge of application equipment (floor machines, dispensing equipment, foamers, proportioners). Extensive technical and practical knowledge of branded products. Working knowledge of Microsoft Office applications. Knowledge of laboratory testing procedures.

Our Values

At Zep, we have developed a set of values focused on bringing even greater cohesion to our workplace. As part of this plan, we introduced a values framework called S.P.E.E.D. to align with our purpose of making the planet cleaner, safer, and more productive.

• Stewardship: We continuously improve the safety of our people and products, and we protect the planet by innovating solutions to reduce our environmental impact.

• Passion for Problem Solving: We listen to our customers and actively work to find solutions for unique situations. We think creatively to innovate and seize opportunities that will drive growth and make all our customers' and consumers' lives better.

• Empowerment: We encourage and lead our people to be accountable by equipping them to make decisions and own the outcome

• Expertise: We create innovative solutions and partnerships that are relevant to service our communities and customers.

• Doing the Right Thing: We expect our people to understand ethical boundaries and be inclusive of other backgrounds, ideas, and perspectives. Demonstrating honesty, respect and integrity in all actions is always expected.

Zep Inc. is an organization that is committed to diversity within its workforce and encourages all interested candidates, including women, minorities, & former military personnel to apply. It is the policy of Zep Inc. that all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability or sexual orientation.

As an Equal Opportunity and Affirmative Action Employer, Zep Inc. provides full employment opportunities to all qualified persons without regard to race, creed, color, religion, gender, sexual orientation, national origin, age, disability, marital status, ancestry, or veteran status or any other distinction outlined in all applicable federal, state, and local laws.