Problem Management

Genesis10
life insurance, 401(k)
United States, Texas, Irving
Sep 12, 2024
Genesis10 is currently seeking a Problem Management Consultant with our client in the financial industry located in Irving, TX. This is a 12+ month contract position. Responsibilities: Participate in low to moderately complex initiatives and identify opportunity for process improvements within Technology Business Systems Consulting Review and analyze basic or tactical Technology Business Systems Consulting assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements Provide information to client personnel in Technology Business Systems Consulting Play a critical role in identifying, analyzing, and resolving recurring incidents within the IT environment This role focuses on minimizing customer impact and reducing the volume of support requests by addressing the root causes of incidents and preventing their recurrence Collaborates with product owners, support partners, and other key stakeholders to drive efficient problem resolution and ensure continuous improvement in service delivery Analyze incident records to identify patterns, trends, and root causes of recurring issues Conduct detailed investigations of major incidents to identify underlying problems and areas for improvement Work closely with product owners and support partners to develop and implement solutions to recurring problems Coordinate with various IT teams to ensure that permanent fixes are implemented and verified Facilitate meetings with product owners, support partners, and other stakeholders to discuss problem management activities and progress Communicate effectively with IT teams and stakeholders to ensure alignment and understanding of problem management processes and goals Maintain detailed records of problem investigations, resolutions, and known errors Generate regular reports on problem management activities, including metrics on incident reduction, root cause analysis, and problem resolution times Identify opportunities to improve the problem management process, tools, and methodologies Develop and implement strategies to proactively identify and address potential problems before they impact customers Focus on minimizing customer impact by reducing the frequency and severity of incidents Work towards reducing the volume of calls and chats by addressing the root causes of incidents Contribute to the creation and maintenance of knowledge base articles to support the IT service desk and endusers Share lessons learned from problem management activities with the broader IT team Requirements: 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.