Operations Coordinator

Join the CC&N Team!

Operations Coordinator

We are... Growing - And that's not an accident. We are a fast-paced company that has a diverse portfolio of customers. We are proud to be an Operating Company within the OwnersEdge portfolio. OwnersEdge is a 100% ESOP holding company most recently recognized for the 2019 ACG Wisconsin Corporate Growth Award for our sustained financial performance, strong business culture and strategic excellence. CC&N is a Wisconsin based company and since our beginning in 1985, we have been committed to providing customers with exceptional craftsmanship, reliable, on-time delivery, and highly responsive customer care. At CC&N we value the growth and success of our employee owners and helping them achieve their career goals. We believe in investing in our people and are here to provide you with the resources and opportunities to develop and succeed in reaching your career goals.

Employee-Owners - At the heart of our success is the unique dedication of each employee. As employee owners in a 100% employee-owned company, we deliver an outstanding customer experience and believe that our value results from enriching our customers' success. We hire the best and brightest, with great opportunities for growth and advancement. You are not just a number here.

Award Winning - It's no secret that we like to win and have fun in the process as we are part of the OwnersEdge family who was named 2022 Wisconsin ESOP Company of the Year and CC&N was featured on the 2022 BizTimes Future 50 list.

You are...

• Energized working in a fast-paced environment
• Focused on internal and external customer experience
• Detail oriented with strong values on quality of work
• Driven to learn and master new skills
• Interested in the full life cycle of construction projects and service visits

At CC&N, you'll be a part of a 100% employee-owned company and our core portfolio solutions focus on high-quality design, installation, and management of low-voltage systems or solutions. CC&N offers competitive compensation, industry-leading training, career path development and an uncompromised safety mindset.

Our employees participate in a shared ownership culture that is the foremost guiding principle. As employee-owners, we embrace this culture because it is understood that each individual's performance impacts our ESOP; each employee is directly responsible for our success and each employee benefits from this.

Just a Few of the Perks:

CC&N offers to eligible employee owners:

• Medical, Dental & Vision Insurance
• Life & Disability Insurance
• Flexible Spending & Health Savings Accounts
• Employee Assistance Program (EAP)
• 401(k) Retirement & Employee Stock Ownership Plan (ESOP)
• Paid Training
• Paid Time Off & Paid Holidays

CC&N's exceptional team of employee-owners are driven to provide the ultimate customer experience. Our dedication to connecting the unimaginable guides our every action toward creating an ideal end-user result. We are committed to improving every connection for every customer.

Opportunity: Operations Coordinator

CC&N is seeking an Operations Coordinator to join our team! We are looking for individuals who are detail oriented and can work in a fast-paced environment. You will learn from the best. In this position, you will provide support for the day-to-day operations of the organization and work hand-in-hand with departments across the company to process the full life cycle of projects and service visits from initial set up to final billing and collection of payment.

To Thrive in this Role, You Will...

• Set up new customers, projects and service calls in ERP system
• Provide exceptional customer service and responsiveness to internal and external customers regarding status of projects/service calls
• Manage job issues within ERP Software (Open PO's, labor corrections, cost and billing inquiries, etc.)
• Invoice and billing of projects and service calls including AIA forms, lien waivers, and other applications for payment
• Apply cash received in ERP system and work with customers to collect unpaid balances
• Utilize your continuous improvement mindset to leverage technology to create efficiencies
• Collaborate closely with customers and finance department to ensure billings are in compliance with sales tax regulations and accurate records are maintained.
• Assist project management and business development teams with prequalification requests, bid requests, and other requests as needed
• Administrative tasks such as ordering and filling supplies, answering the phone, welcoming visitors, and sorting mail
• Back-up duties for various departments including accounts payable, accounting, and warehouse
• Other duties as assigned

You Bring a Track Record of:

• High School Diploma or GED
• 5+ years of experience in operations, administration, internal sales, or a similar coordination role, preferably in a technical, construction, or service-oriented industry
• Exceptional attention to detail with strong follow-through capabilities and organization skills
• Excellent verbal, written, and listening interpersonal communication skills, with the ability to interact professionally with customers, team members, technicians, and stakeholders at all levels
• A mindset dedicated to continuous improvement, teamwork, and possessing a high level of emotional intelligence

• Perform "desk duties" such as sitting, typing, writing, filing and speaking on the telephone
• Perform computer work utilizing monitor, mouse, and keyboard
• Lift, bend, and carry materials weighing 50-75# unassisted

If you're ready to learn more about CC&N and the potential to build a lasting career with us, contact us today!

For more information, contact:

Emilie Poulakos - epoulakos@cc-n.com

CC&N is 100% Employee Owned.

We are an Equal Opportunity/Affirmative Action Employer.