Associate Lead, AR Recovery

About FinThrive

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About the Role

Impact you will make

As Associate Lead, AR Recovery, you will organize and manage the daily activities for team of AR Follow-Up Representatives. The team's primary function is to identify and validate revenue opportunities associated with insurance eligibility and coverage plans. The Associate Lead will be responsible for selecting talent, onboarding, training, and growing associates to the next level. This role will also be accountable for quality assurance, productivity metrics and the performance management of their team. They will need to develop operational expertise and possess the ability to navigate multiple patient accounting applications.

What you will do

• Maintain an adequately trained staff to handle current production goals within department
• Monitor and ensure that the daily production goals and quality of work are being achieved by the staff
• Perform daily and weekly QA audits to ensure accounts are worked in accordance with client work standards and project objectives (e.g., No Activity, Aging, Cash Recovery)
• Perform work flow management of the team as well as making recommendations on enhancements to processes
• Partner with the talent acquisition team to interview and select candidates, assist in successfully onboarding a team of Revenue Cycle Representatives
• Create and deliver appropriate onboarding, training and development to all current and future associates
• Provide coaching and development daily through informal observation and formal monitoring. This includes monitoring telephone calls, voice and emails and conducting side-by-sides. Complete and maintain required documentation regarding performance and training/development needs. Review documentation with staff members
• Work collaboratively with leadership and other team members to confirm, challenge, or provide trending and solutions
• Serve as liaison between internal team and client staff, when needed, to resolve accounts
• Create client reports and invoices
• Review output of team and determines appropriate assignment of KPI targets
• Meet with each member of the team regularly to provide coaching and continuous feedback
• Proactively address training and skill gaps by creation of and delivery of training
• Understand cross-functional teams and looks for opportunities to enhance and integrate processes
• Integrate experience into team process and performance

What you will bring

• 5+ years of experience in UB-04 Follow-Up and Contract/Reimbursement Analysis, including investigation of both pricing and reimbursement variances
• Medicaid, Medicare, and/or Commercial billing experience
• Detailed understanding of healthcare insurance follow-up processes, including resolving non-paid, denied, under-paid, and rejected claims
• Established understanding of HIT systems like EPIC, Paragon, Cirius, Zirmed or other billing systems
• Coaching and development skills with the ability to organize activities for a productive team and lead effectively with time and project management skills
• Strong problem-solving skills with the ability to research complex information, create insights, communicate recommendations and implement appropriate solutions
• Demonstrated ability to be innovative, coach/lead associates, proactively address concerns (business and associate), and maintain departmental quality standards
• Ability to work in a team environment, with strong interpersonal, leadership, and negotiation skills
• Knowledge of computers for data processing, spreadsheets and word-processing.
• Excellent communication skills both verbal and written
• Demonstrated ability to work in a fast-paced multitasking regulatory, technical and administrative environment.
• Demonstrated ability to maintain confidentiality in all matters relating to the position, including but not limited to performance, development needs, personnel actions and departmental objectives

What we would like to see

• Bachelor's degree from an accredited college or university
• Certification in billing or medical coding
• Experience in a supervisory position

FinThrive's Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.