Deputy Director, Housing and Homeless Services

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Department Summary:

Housing and Homeless Services Department operates 15 housing programs and over 250 staff and provides shelter and permanent housing services nightly to more than 1,200 households (men, women, and families) in the District of Columbia and 5 surrounding counties in Maryland. The Department provides services along the continuum of care for housing assistance in our region, including low-barrier and emergency shelter, transitional housing, rapid re-housing (RRH), and permanent supportive housing (PSH). HHS espouses the Housing First philosophy and client centered service orientation.

Compensation Package:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Deputy Director provides leadership and guidance to the department's programs, and leads the technology, financial, operational, and administrative functions in support of department and Agency mission, goals, and related quality enhancement initiatives.

SUPERVISORY RESPONSIBILITIES: Provides administrative supervision of up to 4 FTEs and functional supervision of up to 17 FTEs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Work closely with the Executive Director to ensure department's operational success, and in coordination with the Agency's Finance, Grants and Administration teams to ensure fiscal, contractual, and administrative accountability in the department programs.
• Contract / Grants Management.
  
  
  
  1. Serve as the department's contract point of contact and works in conjunction with institutional advancement and Executive Director to Support the development of funding plans that identify private/public funding to achieve program goals and support grant/contract development to fund program initiatives.
  2. Manage a portfolio of grants and contracts including federal, state, and local cost reimbursable contracts and fee for service agreements.
  3. Prepare and coordinate the timely submission of grant agreements, reports, and contract deliverables according to funding requirements.
  4. Develop staffing plans to align staffing models with contract requirements to achieve programmatic goals and objectives.
  
  
  
  
• Fiscal / Budget Management.
  
  
  
  1. Lead the development of departmental and programmatic budgets.
  2. Monitor monthly contract billings to ensure billings are in alignment with the approved budget. Track program spending and staff allocations and develop budget modifications as needed.
  3. Develop programmatic budgets and pricing models to develop new and enhance existing program models.
  4. Review department financial, labor utilization and productivity reports and recommend changes to the Department's senior leadership team as needed.
  5. Coach Portfolio Directors and Program Managers to monitor programmatic revenue/expense statements and monthly invoices.
  6. Conduct trainings for director and manager level staff in developing and managing program budgets, reviewing, and approving contract billings, and maintaining fiscal compliance with agency and funding requirements. Conduct regular and ongoing evaluation of program needs; develop and implement plans to close identified gaps in service.
  7. Design financial resources/tools and protocols (e.g., professional development and training, budgetary concerns, licensing requirements, etc.).
  
  
  
  
• Reporting / Compliance - assist with the organization-wide leadership in achieving and maintaining quality improvement and accreditation.
  
  
  
  1. Develop performance matrix systems and quality control steps for department programs.
  2. Maintain quality program practices, enable staff participation in continuous quality improvement (CQI), and update program policies, procedures, and manual as needed.
  3. Conduct scheduled and unscheduled program site visits to assist Program Directors and Managers to maintain compliance with agency and funder guidelines.
  4. Recommend strategies to leverage data to improve program operations and analyze trends to meet internal and external stakeholder outcomes.
  5. Lead the integration of digital systems across the department in collaboration with the HHS Director of Business and Data Systems, Sr. Director of Quality Assurance and Director of Operations to ensure efficient and effective processes for data collection.
  6. Provide regular reports to the Executive Director on department program accomplishments, challenges, budgetary analysis, quality enhancement initiatives, and programmatic outcomes/variances.
  
  
  
  
• Provide supervision to Director, Business & Data Systems, HMIS Manager, HHS Operations Manager and Administrative Manager, support staff, and volunteers, which includes recruiting, staffing, hiring, performance evaluation, coaching, employee discipline, training, and professional development. Set standards for customer service and Set customer service standards and facilitate team dynamics to deliver on the department's strategic priorities.
• Support the program and administrative efforts to recruit and retain a qualified, stable, skilled, diverse, competent, and highly valued workforce.
• Provide program management and leadership in the absence of Executive Director as requested.
• Represent the department and Executive Director at meetings, events and programs as directed.

EDUCATION and EXPERIENCE:

• Master's degree in business/finance or related field.
• 10 years of experience in a business/financial role.
• 5 years of social services program management experience.
• 3 years of experience managing local, state and federal Grants.
• 3 years of experience managing cost reimbursable and fee for service program contracts and fiscal oversight.
• Experience creating program procedures, efficiency workflows and automation of tasks.
• Experience training staff and providing technical assistance to manager and director level staff.

SKILLS and COMPETENCIES:

• Knowledge of budget creation, modification, and managing multiple funding streams. Effective communication and negotiating skills.
• Ability to analyze budgets and financial statements, quantitative statistical data, and current research findings in the field.