Program Coordinator

Project ECHO has an amazing opportunity for 2 new Program Coordinators to join our New Mexico Programs (NM Programs) team! The Programs Coordinators will play pivotal roles in the successful implementation and management of multiple ECHO Programs in the state of New Mexico and will support at least three to five programs each. These positions will facilitate communication and coordination between program stakeholders, including presenters, participants, hub team members, and other ECHO staff.

Your responsibilities as a Program Coordinator will include:

• Managing the day-to-day operations of at least three to five ECHO programs, including logistics and communications.
• Editing, maintaining, and distributing fliers, announcements, and email communications.
• Monitoring attendance data and entering data into needed databases.
• Developing and maintaining working SOPs for the successful maintenance of an ECHO program. Regularly reviewing and updating SOPs for the Program Coordinator position to reflect program changes and improvements, ensuring efficiency and consistency in program operations.
• Responding to program-specific email inquiries and/or connect inquiries with the appropriate party(s). Collaborating with team members to ensure inquiries are directed to the appropriate individuals or departments for further assistance, fostering effective communication and support.
• Reporting PHI breaches and coordinating with appropriate ECHO teams to resolve issues.
• Providing support and note-taking for the launch and implementation of ECHO programs.
• Assisting in organizing and documenting hub team meetings, ECHO team meetings, and ensuring clear communication and follow-up actions.
• Coordinating logistics for program activities, ensuring smooth execution of program plans.
• Helping create a collaborative team environment with a diverse range of stakeholders.
• Coordinating the provision of Joint Accreditation applications and reports, facilitator guides, and case forms.
• Managing the distribution and collection of accreditation-related documents, ensuring timely submission and compliance with accreditation requirements.
• Providing logistical support for the development and dissemination of facilitator guides and case forms, facilitating the smooth operation of ECHO programs.
• Delivering engaging presentations that highlight the key features and benefits of NM programs, aiming to attract and inform potential partners.
• Actively engaging with participants during training events, answering questions and providing insights to enhance their understanding of NM programs.

Project ECHO is unique and innovative center based within a vibrant academic community at the University of New Mexico Health Sciences Center. Our mission is to democratize implementation of best practices with a goal of helping 1 billion people lead better lives by 2025. We are looking for mission-driven high performers who share similar values to join our team and help us achieve this goal.

Project ECHO is committed to democratizing implementation of best practices in healthcare, education and other areas where first mile professionals need support. We do this by training universities, nonprofits, and dedicated individuals on facilitation skills and how to set up robust virtual communities of practice to be able to scale their own expertise and missions to the benefit of their local communities. Over the past 20 years, Project ECHO and our partners have trained more than 1,000 partners who make up our global network of Universities, ministries of health, and NGOs around the world. Examples of programs we and others run include infectious disease control (Hepatitis C, HIV), mental health and addiction treatment, literacy, math, climate mitigation and many more.

Project ECHO is funded in part by philanthropic grants and gifts from organizations such as the GE Foundation, the Helmsley Charitable Trust, the Bristol Myers Squibb Foundation, the Merck Foundation, Robert Wood Johnson Foundation and the US Government. Additionally, for programming benefitting New Mexico we receive support from the NM Legislature, the New Mexico Human Services Department and the New Mexico Department of Health.

Project ECHO prides itself on being a values-based organization and inclusive place to work. Our seven values include: Service to the Underserved, Democratization of Knowledge, Mutual Trust and Respect, Teamwork, Excellence and Accountability, Innovation and Learning and Joy of Work. We strive to find individuals who can embrace and exemplify these values. In addition, Project ECHO was named one of Albuquerque's Top Three Best Places to Work in 2023. This award recognizes organizations of all sizes with exceptional climates, team atmospheres, benefits, and employee engagement. For more information and a brief overview of benefits available please visit Project ECHO Newsroom.

See the Position Description for additional information.

• If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.

High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Ability to operate across internal
  platforms such as Outlook, iECHO, Salesforce, Zoom, Box, REDcap, and any other
  necessary systems.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.