PSC-II (EP-Lab)

The PSC-II (EP-Lab) works under general supervision of the Administrative Manager and collaborates with patient service coordinators and the EP lab to coordinate the day-to-day activities of the administrative support staff.

S/he performs administrative and patient service duties on behalf of the Cardiac Arrythmia Practice leadership. S/he coordinates EP scheduling support for procedures and test, reviews and communicates with appropriate departments and troubleshoots operational issues in a time-sensitive manner.

Emphasis is placed on the ability to organize priorities, complete tasks, manage confidential information, and enhance the quality of service to patients and providers. S/he functions as a role model for other practice/program support staff by providing guidance and oversight of administrative processes essential to the practice/program.

The PSC-II (EP-Lab) has a work history that demonstrates a strong knowledge of medical office practices, hospital software systems and policies, and the ability to work effectively and courteously with diverse groups of patients, staff, and providers.

* Book procedures for EP patients, track and ensure completion of all pre-op testing.

* Book patient appointments necessary for testing.

* Communicate dates, locations, and pre-op requirements to patients via Patient Gateway, phone, and/or mail.

* Answer the phones and tend to any calls regarding procedure preparation.

* Ensure that patients, family members, and caregivers understand all information given to them regarding procedures, testing, and any other instructions.

* Notify clinical team members of any questions that may need addressed prior to a procedure.

* Provide great customer service to patients, families, and caregivers.

* Interact in a courteous manner with physicians, nurses, and administrative staff within and outside of MGH to coordinate the care for procedure patients.

* Work with the clinical team and EP lab management on new strategies/initiatives.

* Act as a resource to other administrators and assist with tasks involved with procedures.

* Respond to all tasks in a timely manner.

* Attend any meetings and trainings that may be required for tasks related to position.

* Comply with all internal and external compliance requirements.

* Perform other tasks necessary to help with the flow of patients throughout the procedure process.

Crosstrain on Payroll to complete weekly; cross-cover EP-Lab Front Desk and EP Waiting Area

Perform other duties/special projects as assigned.

• High School Diploma or GED required; Associates Degree preferred.
• Minimum of 3-5 years of healthcare experience required.
• Demonstrates the ability to stay focused, calm and professional while working effectively with diverse groups of patients, providers and staff in a complex, time-sensitive environment.
• Functions as a resource to members of the administrative team and the Cardiac Arrythmia practice.
• Possesses strong interpersonal, communication and organizational skills.
• Demonstrates proficiency with Epic, Microsoft Office suite, and other hospital software.
• Possesses and encourages a high level of teamwork, performance, accountability, and a strongly positive and helpful nature.
• Understands and is compliant in hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), Joint Commission, and HIPAA.
• Performs all duties of Patient Services Coordinator I and II.

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.