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The Specialist position will conduct assessments with hotel, restaurant, and grocery clients to ensure brand standards, food quality and friendly service for their customers. Key Performance Indicators
Monthly/quarterly productivity goals
Quarterly TOJ efficiency goals
6 month rolling average of Client Feedback ratings (SFI)
Quality metrics- as compared to entire team of specialists (Consistency, Score variance, % perfect scores & client feedback)
Principal Duties and Responsibilities
Conduct assessments that measure conformity to established regulatory, industry, and proprietary brand standards for clients
Observe food prep and cooking standards to ensure food safety, health, and sanitation practices
Partner with clients to address root causes of assessment discrepancies and develop corrective action plans
Teach and coach clients how to make their workplace a safer and healthier environment for themselves and their customers
Travel up to 50%, or 10 days per month, including some evening and weekend work
Work in autonomous environment while remaining organized, on task and efficient
CANDIDATE SUMMARY Required Experience
Experience in food service, restaurant or grocery operations
Experience in giving high level of customer service
Required Leadership Traits and Characteristics
Capable of being detail-oriented while focusing on the big picture
Ability and desire to influence others with tact and skill
Ability to provide clear and constructive feedback in a positive manner
Strong communication skills
Professional and positive
Formal Education, Qualifications or Training Must have at least one of the following
Bachelor's degree (Hospitality Management, Food Science, Nutrition, Culinary Arts or other Science degree), with at least one year of experience in food service, restaurant or grocery operations
Bachelor's degree (other than Science/Food/Hospitality) with at least two years of experience in food service, restaurant or grocery operations
Associates degree with at least four years progressive experience in food service, restaurant or grocery operations
High School Diploma/GED and at least five years progressive experience in food service, restaurant or grocery operations
Meet the requirements to obtain CP-FS certification within 1 year of hire
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Rentokil North America
Sep 30, 2024