Computer Support Manager

University of Arkansas
Benefits eligible
United States, Arkansas, Fayetteville
Sep 06, 2024
https://uasys.wd5.myworkdayjobs.com/en-US/UASYS/job/Fayetteville/Computer-Support-Manager_R0004185 Department: INEG \| Industrial Engineering IT Department's Website: https://industrial-engineering.uark.edu/ Summary of Job Duties: The Computer Support Manager is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of faculty, staff, and graduate students computers and printers. The Computer Support Manager duties include the following: install software and hardware as needed/requested for all Industrial Engineering and Biological Engineering personnel regardless of physical location; provide training for computer hardware and software, which includes on-demand, face-to-face, and classroom training; research software and hardware errors and utilize solutions to fix these errors and minimizing system downtime; track inventory for Industrial Engineering to ensure no equipment loss; train one-two student workers to assist with the workload; help set up audio/video for departmental events provide assistance and maintenance in our robotics lab on equipment such as 3D printers, robotic arms and the controllers, and computers that run them Regular, reliable, and non-disruptive attendance is an essential job function of this job, as is the ability to create and maintain collegial, harmonious working relationships with others. Qualifications: Minimum Qualifications: Bachelor's degree in computer science, mathematics, or a related field from an accredited institution of higher education At least six years of experience in computer support, including two years of supervisory experience OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting At least eight years experience in computer support including two years of supervisory experience Preferred Qualifications: Demonstrated work history that demonstrates providing high-level customer service and computer support, both face-to-face and remote support Experience with Windows, Linux, and macOS administration Experience with Citrix XenApp/XenDesktop (Virtual Apps and Desktops) Knowledge, Skills, & Abilities: Knowledge of the application of systems analysis and programming in automated information systems Knowledge of the limitations and use of mainframe and microcomputer hardware and software Knowledge of supervisory practices and techniques Knowledge of budgetary procedures Ability to supervise a small to medium-sized computer support staff Ability to compile reports and make recommendations concerning hardware/software support functions and budgetary requirements Ability to analyze computer support system problems and devise corrective measures Ability to read and interpret technical literature and evaluate product recommendations Salary Information: Commensurate with education and experience Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume Optional Documents: Proof of Veteran Status Recruitment Contact Information: Ashley Reeves, ayoungbl@uark.edu All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact.