Provider Relations Representative
Independent Health Association | |
20/hr | |
dental insurance, life insurance, paid time off, paid holidays, 401(k) | |
United States, New York, Buffalo | |
511 Farber Lakes Drive (Show on map) | |
Sep 30, 2024 | |
To be considered for this position you must apply on our company's career page using the direct link below: https://ih.wd1.myworkdayjobs.com/en-US/IHA_Careers/details/Provider-Relations-Representative_R0009220 Our Benefits Include:
Job Description: This is a great opportunity to join Independent Health and our family of companies! We are hiring full-time Provider Relations Representatives to start on May 22, 2023. Training: Approximately 16 weeks of on-site paid training Monday-Friday, 8am - 4pm (250 Essjay Rd and then 511 Farber Lakes Dr) Schedule: Associates will be assigned a regular shift, 8:30am-4:30pm/ 9:00am-5:00pm/ 9:30am-5:30pm (shift preference discussed at the mid-point of training). Benefits: As a full-time associate, you are eligible to receive benefits; Medical, Dental, Vision, 401K, and paid time off (PTO), including company paid holidays. The Provider Relations Representative position offers an opportunity to begin a career at Independent Health. All new employees who successfully complete training will be eligible to work a hybrid schedule - from home and from the office depending on business needs. Overview The Provider Relations Representative is responsible for assisting our provider constituents and providing exceptional customer service. The Provider Relations Representative will answer incoming calls from health care providers including physician offices, ancillary provider offices and facilities and aid with benefit and eligibility questions, billing and payment questions, and EOB explanations. The Provider Relations Representative will focus on first call resolution and navigate various systems and programs efficiently to provide the caller with the appropriate information to resolve their issues. The Provider Relations Representative will develop a relationship with the office staff by providing confident and accurate responses to customer inquiries in a collaborative and professional manner. The Provider Relations Representative will be accountable to meet all performance measures established in the call center include efficiency and quality metrics as well as first call resolution and attendance. Qualifications
Essential Accountabilities Servicing and Grievance Appeal Team
Productivity goals-measure Representative's ability to be productive and use time effectively and efficiently. Includes the volume of correspondence worked daily as well as measuring tardiness and attendance. Accuracy goals-measure Representative's ability to respond to inquiries correctly and accurately.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. |