Customer Service Representative
Independent Health Association | |
19 | |
paid time off, paid holidays, 401(k) | |
United States, New York, Buffalo | |
511 Farber Lakes Drive (Show on map) | |
Sep 30, 2024 | |
FIND YOUR FUTURE
We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and commitment to diversity and inclusion. This is a great opportunity to join Independent Health and our family of companies! We are hiring full-time customer service representatives to start on July 29, 2024. Training: Approximately 12 weeks of on-site paid training Monday-Friday, 8am - 4pm (250 Essjay Rd, Williamsville, NY) . Schedule: Associates will be assigned a regular shift between the hours of 8am and 8pm (shift preference discussed after the conclusion of training). It will be necessary, given business needs, to work occasional overtime which may include holidays and weekends. Pay rate: $19/hr. Benefits: As a full-time associate, you are eligible to receive benefits; Medical, Dental, Vision, 401K, and paid time off (PTO), including company paid holidays. The Customer Service Representative position offers an opportunity to begin a career at Independent Health. All new employees who successfully complete training will be eligible to work a hybrid schedule - from home and from the office depending on business needs. There is proven career growth showing that over 60% of CSRs are promoted to other roles within the department and our family of companies. Overview The Customer Service Representative (CSR) is responsible for displaying confidence, passion for service, and practicing empathetic listening while connecting to Independent Health members. The CSR actively listens, assesses needs and utilizes system tools and resources to address and resolve inquiries. In addition, the CSR makes appropriate process or regulatory determinations and follows escalation procedures when deemed appropriate. The CSR is called on to research complex issues pertaining to benefits, claims, plans, and eligibility across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the member. Qualifications
Essential Accountabilities Service Customers
Maintain Core Knowledge
Technology Requirements
Immigration or work visa sponsorship will not be provided for this position Compensation may vary based on factors including but not limited to skills, education, location and experience. In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future. |