Bilingual Customer Service Representative
 Safelite Auto Glass | |
* 401K Retirement Savings Plan
* Volunteer Charity Day
* Military Leave
* Parental Leave
* Tuition Reimbursement
* Employee Assistance Program
* Associate Perks & Discounts
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 United States, Ohio, Columbus | |
 Oct 24, 2024 | |
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We're looking for Bilingual Customer Service Representatives proficient in English and Spanish. Be the important link between Safelite and our customers - where you'll provide phone-based support in a variety of processes such as claims processing or scheduling. This role delivers the critical first impression that sets the stage for an extraordinary experience.
*Find a Career. Gain a Family.* Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home. *A day in the life:* * Answer incoming phone calls from policyholders, insurance agents or auto glass shops - listening to each customer's needs and concerns. * Gather information to help qualify damage for repair, replacement, or recalibration services. Verify insurance coverage, establish claims, and determine deductible amounts. * Communicate and resolve issues with an empathetic and patient mindset. * Operate various computer-based systems to enter data quickly and accurately into Safelite's systems in real-time. *Required Qualifications:* * Must be 16+ years of age * High school diploma or equivalent (or actively enrolled) * Ability to operate a computer and telephone system while seated for extended periods of time * Ability to work one weekend day per week *Preferred Qualifications:* * Prior experience in customer service preferred * Experience utilizing several computer-based systems at a time, with the ability to type 30+ words per minute *Training:* * Classroom training lasts approximately 2 weeks - conducted in-person at a Safelite contact center. * Following classroom training, work begins with close supervision with support from leadership and the training team. * Hours of training vary; evening classes are available. | |