Patient Services Representative 2

#CA-SS

The role of this position will provide front desk services to patients and administrative support at the Trauma Recovery Center (TRC) located at 4900 Broadway. This building requires a monthly parking permit costing $58.00. This position will also provide part-time front desk back up and administrative support to the CAARE Center located at 3671 Business Drive.

Apply By Date 09/20/2024 at 11:59PM

For full consideration, applicants are encouraged to upload license and/or certification if required of the position.

Minimum Qualifications

• High school diploma or equivalent experience.
• Experienced in practices and protocols related to medical office operations.
• Experienced with system applications required for this position (EMR registration and scheduling functions, EPIC preferred; EXCEL, WORD, Outlook).
• Experience with health care insurance systems including Medi-Cal, HMO & PPO requirements to sufficiently obtain and track authorizations.

Preferred Qualifications

• Experience providing administrative support to medical or mental health providers.
• Bilingual in Spanish.

Key Responsibilities

• 45% - COORDINATION OF MEDICAL OFFICE SERVICES
• 45% - ADMINISTRATIVE SUPPORT
• 5% - MENTAL HEALTH PROGRAM SUPPORT
• 5% - OTHER DUTIES
  
  

Department Overview

The vision of the Department of Pediatrics is the healthiest future for all children and families, with a mission dedicated to creating a healthy future for all children through outstanding patient care, transformative research, innovative medical education and community-based advocacy. As part of this mission, the purpose of the CAARE Diagnostic and Treatment Center is to provide culturally responsive, trauma informed patient care (mental health
services), teaching and research on behalf of abused/neglected and at-risk children. The CAARE Center specializes in treating childhood trauma, offering evidence-based treatment within a multidisciplinary setting that values staff wellness. Mental health services are provided to children ages 0 to 21 through various service contracts and grants across settings, including outpatient clinics, pediatric clinics, juvenile hall, and community settings.
We acknowledge that our society carries within it historical and deep-rooted injustices and biases. Children and families are impacted by systemic, cultural, social, and economic factors, and face barriers and challenges when seeking mental health services. UC Davis Health and the CAARE Center values the diversity and intersectionality of the clients and families served, and the importance of hiring professionals that share these identities. We
believe that diversity strengthens the foundation of our medical center and fulfills our commitment to address the health disparities in mental health care. We endeavor to foster mutual understanding and respect among the many parts of our whole, and therefore are committed to outreaching and welcoming professionals from varied backgrounds who share our values on diversity, equity, and inclusion.

POSITION INFORMATION

• Salary or Pay Range: $26.01 - $32.27
• Salary Frequency: Hourly
• Salary Grade: 265
• UC Job Title: MED OFC SVC CRD 2
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift Hours: 8am-5pm
• Location: Jackson Business Park IV (HSP105)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Frequent 3 to 6 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Loud noise levels - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere