Senior Tier II Customer Support Coordinator
Zayo Group | |
vision insurance, parental leave, paid time off, 401(k) | |
United States, Colorado, Boulder | |
Oct 01, 2024 | |
Company Description Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Senior Tier II Customer Support Coordinator to join the Customer Service department and will leverage outside business vendors to provide support in various departments across the organization. These departments include but are not limited to Access Service Requests (ASRs), disconnects, general inquiries, and queue management. The Senior Tier II Customer Support Coordinator will liaise to provide quality assurance, execute on predetermined complex requests and act as an escalation path both internally and externally. Responsibilities:
Qualifications:
Base Pay Range: $22.00 - $25.00 USD/annually, commensurate with experience. Benefits, Rewards & Wellness
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. |