Sr Mgr Subsidiary Ops

Health Care Service Corporation
United States, Illinois, Chicago
Sep 07, 2024
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for implementing the Subsidiary Operations Oversight engagement model with our HCSC subsidiaries, representing the needs of a multiple domains including keys Ops & IT areas such as Customer Service and our subsidiaries. This includes assessing, identifying, and collaboratively executing on strategic priorities and opportunities. Responsible for driving standard meeting cadences for HCSC and subsidiary partners to collaborate, particularly working with the most senior stakeholders within HCSC and the subsidiary. Responsible for building, managing, and monitoring subsidiary relationships through performance monitoring of contract agreements, and issue resolution, etc. for HCSC Operations. Responsible for collaborating on subsidiary strategy and developing processes/tools for oversight and entity management to improve operational processes or results across multiple supported divisions. Required Job Qualifications: Bachelor's degree and 7 years of process improvement of core operational functions OR 11 years of process improvement of core operational functions and managing subsidiary or supplier relationships. This should include experience playing lead role in program/project level delivery. 3 years of management experience Project management experience and effective team leadership skills. Business knowledge, including background on using key performance indicators and understanding technology implementations, to help HCSC Operations achieve service targets. Experience managing supplier or subsidiary relationships and performance. Experience managing difficult relationships and resolving conflict. Ability to influence, negotiate, and execute while navigating and building customer relationships. Clear and concise verbal and written communication, analytical and collaboration skills. Preferred Job Qualifications: Master's degree. Healthcare experience. Hands on experience using modern operational excellence and continuous improvement methods (LEAN, TPM, 6 Sigma, TQM) with basic knowledge of these methodologies. Formal training in operational excellence methods, such as LEAN, TPM, 6 Sigma. Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! HCSC Employment Statement: We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range$115,900.00 - $215,400.00