Quality Manager - US

The Quality Manager is responsible for maintaining the Quality Management System(s) in both of our business units, overseeing quality of builds & assemblies and ensuring that they meet customer requirements consistently. This critical role will work closely with Operations and Engineering teams and drive continuous improvement in all our processes.

Quality Management:

• Maintain Cablcon's Quality Management System, including Quality Manual, all relevant procedures and work instructions. Maintain the Paradigm (P3) database.
• Ensure that Cablcon remains compliant to the requirements of the current applicable ISO 9001 and TL 9000 standards. Report Cablcon's performance to the QuEST Forum RMS database
• Conduct root cause analysis on all Customer Complaints effectively and implement appropriate Corrective and Preventive Action to prevent recurrence.
• Conduct Internal audits as required to confirm compliance with procedures and to identify process improvement opportunities.
• Drive Lean & continuous improvement initiatives that improves Safety, Quality and productivity throughout the organization.
• Conduct safety audits and drive safety awareness throughout the organization.
• Work with customers in completing & getting approvals on PPAPs & FAI (First Article Inspection)
• Promote, teach, and present quality as a means for process improvement and efficiency
• Ensure all Measuring equipment used is calibrated and maintained.
• Act as management representative in all TL 9000/ISO 9001 audits and any on site customer audits. Conduct Supplier audits as needed to improve incoming material quality.
• Familiarity with Product Compliance requirements (ROHS, REACH & Conflict Minerals, Prop 65 & TSCA)
• Work closely with Engineering and Sales teams in new product development and setting up appropriate process controls to detect any non-conformances.
• Monitor Quality and production metrics on a daily basis and take steps to drive improvements.
• Train Quality technicians in doing in process and packaging inspections effectively.
• Prepare assembly instructions for operations as needed to drive consistency during builds.
• The Quality Manager has the authority to make all quality related decisions, including the authority to stop production if a defective product is detected.

Quality Analysis

• Using Quality Data, identify cost saving opportunities and work with corresponding functional owners in reducing overall business costs.
• Verify the effectiveness of ISO/TL Quality Audits (internal and external), Action Items, Customer Complaints, and Customer and Supplier corrective actions and provide closure when appropriate.
• Assist with trend analysis for audit, customer returns, corrective actions and customer requests and complaints.
• Ensure that proper inspection requirements are in place based on current and historical inventory problems.
• Assist with the analysis of cost of non-conformance and suggest improvements as a result of this analysis

Records

• Complete and maintain all required records, files, paperwork and documentation.
• Follow and comply with all safety and work rules and regulations.
• Maintain equipment calibration records and schedules

Training

• Train new employees on processes and procedures as needed.
• Train and develop the Quality team in using Quality Tools and techniques to drive improvements

*The above represents the essential job functions that you are assigned to perform in your job. If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodations against the ADA requirements.