Telesales Agent

At Primo Water Corporation, we believe in creating healthier lives, healthier communities, and a healthier planet--that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years. We believe investing in our associates is vital--we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.

If you are a current associate of Primo Water, please apply via myADP.

Pay Rate: $13.00 hourly + Commission Bilingual Spanish - $14.00 hourly + Commission

Shift: M-F 12:00pm-9:00pm/until que is clear

• Vision/Values -- Supports values and daily actions and decision, communicates vision and values to others, generates enthusiasm, incorporates vision when planning.
• Quality -- Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Sense of Urgency -- Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines.
• Productivity -- Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
• Dependability -- Meets commitments, works independently, accepts accountability, handles changes, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Integrity/Ethics -- Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
• Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Influencing and Persuasion -- Encourages and persuades others on a course of action resulting in the sale of a product or service. Conveys credibility, trustworthiness, and good judgment when making suggestions. Qualifies and identifies the customer needs, explores options, and conveys information to influence the decision making process. Uses supporting data effectively when attempting to make an argument or convince others. Adapts efforts to influence others based on specific individuals' or audiences' issues, needs, and perspective.
• Teamwork and collaboration - Develops and maintains collaborative working relationships that facilitate working across boundaries, groups, or organizations and facilitates the achievement of goals.
• Customer focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers.
• High school diploma or GED
• Previous telesales and customer service experience
• Bi-lingual

At Primo Water, we are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team. Our comprehensive benefits package empowers you to maximize your money, live a healthy life, and grow personally and professionally.

The Primo Life Advantage: Enjoy a comprehensive benefits package designed to support your overall well-being:

• Full suite of health benefits including Medical, Prescription Drug, Dental, Vision, and Life Insurance
• Income protection, Paid Time off, and Holidays
• 401(k) Savings Plan with employer contributions
• Opportunities for personal and professional growth

Ready to make waves in your career? Join us in our mission to create healthier lives, communities, and a healthier planet. Apply now to become a key player in the Primo Water success story!

Visit https://www.careers.primowatercorp.com to learn more about Primo Water North America. Primo Water is an Equal Opportunity Employer committed to diversity and inclusion.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Primo Water. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Primo Water seeks such skilled and qualified individuals to share our mission.

• The Telesales Agent is responsible for receiving calls and selling Primo Water products and services to potential customers.
• Communicates with potential customers by phone to solicit orders and quote prices to persuade customers to buy Primo Water products and services.
• Explains special promotions to customers adhering to the prescribe script.
• Upsells and/or cross sells products and services to customers.
• Completes appropriate paperwork and records necessary customer sales information at time of the sale.
• Meets or exceeds corporate sales objectives through interviewing and identifying customer needs to proactively offer Primo Water products and services.
• Checks inventory to ensure items are in stock and available for delivery.
• Provides feedback to management concerning possible problems for areas of improvement.
• Performs other functions as assigned by management.
• The Telesales Agent must be able to overcome objections.