Program Administrator

General Description:

The Program Administrator is responsible for supporting the Enterprise Account Team Lead and other Program Managers in a behind-the-scenes type of role. The Program Administrator should be a very detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements. The Program Administrator will be responsible for working on multiple Programs (service contracts) and executing the day-to-day requirements as outlined by the Enterprise Account Team Lead and/or the Program Manager.

Essential Duties and Responsibilities:

• Writing proposals for customer accounts.
  
  
  
  • Understanding customer-specific requirements (applicable discounts, labor/material break out, taxes, etc.)
  • File/document integrity: Maintain document and file storage integrity using internal web resources (eBuilder) and local file storage.
  • Understanding different labor rates for each WTI region(s).
  • Understanding different WTI service types and how they are priced.
  
  
• Managing multiple leak response programs.
  
  
  
  • Tracking leak calls and WTI service response times.
  • Managing subcontractor invoices and completion paperwork.
  • Working with regional administrators to re-dispatch leak calls, get progress updates, etc.
  • Working with WTI technicians to request NTE increases on individual leak responses if applicable.
  • Tracking and invoicing leak service calls.
  • Delivering invoices to customer-specific locations (work order systems, customized email addresses, etc.)
  
  
• Tracking inspection programs.
  
  
  
  • Working in internal systems to track roof inspection data.
  • Maintaining a master inspection tracker showing where small pieces of entire programs are in relation to completion.
  • Maintain a weekly schedule for WTI field technicians and the Program Manager (to share with customers).
  • Inputting budgets, editing, and categorizing recommendations from WTI field technicians.
  • Submitting reports and files for internal quality control.
  • Editing reports as needed based on feedback from quality control personnel.
  • Delivering reports to the Program Manager/customer.
  
  
• Customer portals
  
  
  
  • Updating customer work order status with ETA
  • Updating customer invoice system with Invoice
  
  
• Special Project Assignments
• Be accountable for managing your day based on tasks set forth by the Program Manager.

Competencies:

Technical

• Knowledge of all Services that WTI offers (able to read through a price book and understand the information)

Communication

• Superior written, oral, and digital communication skills.

Computer Literacy

• Outlook Email
• Microsoft Teams
• Microsoft Excel (must have)
• SmartSheet
• SAP