Change Control Manager (RapidScale)

Cox Communications
$106,700.00 - $177,900.00 / yr
parental leave, paid time off, paid holidays, sick time, 401(k)
United States, North Carolina, Raleigh
301 Hillsborough Street (Show on map)
Sep 09, 2024
RapidScale is one of the fastest growing managed service providers in the industry. Based in Raleigh, NC, the company has a solid track record of delivering world-class hosted and public cloud products and services to customers located throughout the country and around the globe. As a managed service provider, RapidScale is a fast paced ever evolving solution provider for small to enterprise businesses. RapidScale is looking to hire a Change Control Manager to support the alignment and changes throughout the RapidScale org in conjunction with Cox Business/Cox Communications. The Change Control Manager must work across the aisle and through many others in the organization to succeed. Acting as a coach for senior leaders and employees alike, this person helps leaders fulfill the critical role of change management sponsor. As our Change Control Manager you may support and coach people managers and supervisors as they help their teams. Similarly, you will support project managers and project teams to integrate change management activities with their project plan. You will be responsible for coordinating, auditing, gathering metrics and reporting on them for change requests across the organization. The primary goal of this role will be to maintain RapidScale's change control process and coordinate with various teams throughout the organization to ensure changes are properly communicated and implemented. Primary Responsibilities and Accountabilities: Apply a structured methodology and lead change management activities: Leverage a change management methodology , process and tools to create a strategy to support adoption of the changes. Support communication efforts: Enable the design, development, delivery and management of key internal and external communications. This will include Root Cause Analysis (RCA) and customer notices to make sure they adhere to best practices and defined standards. Assess the change impact: Conduct impact analyses, assess change readiness, and identify key stakeholders. Support training efforts: Provide input, document requirements, and support the design and delivery of training programs to help employees understand and adapt to change. Continuous improvement: Creating and utilizing metrics to make data driven decisions on the success of the change management process Additional Responsibilities/Minimum Qualifications: Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field Complete change management assessments Identify, analyze and prepare risk mitigation tactics Identify and manage anticipated and persistent resistance Consult and coach technical teams Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan Support and engage senior leaders Coach people managers and supervisors Coordinate efforts with other specialists Evaluate and ensure change readiness Manage stakeholders Audit, Track and report gaps and issues Define and measure success metrics and monitor change progress Support change management at the organizational level USD 106,700.00 - 177,900.00 per year Compensation: Compensation includes a base salary of $106,700.00 - $177,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.