New

Field Service Technician I

Altice USA
company vehicle
United States, Texas, Midland
Oct 03, 2024
Optimum Introducing Optimum Media. Driven by the power of Optimum, Optimum Media is our innovative multiscreen advertising sales and media consultancy business servicing small to medium business as well as national, political, media & entertainment and agency clients across the United States. Our team is comprised of Sales Executives, Software Engineers, Data Analysts, Ad Operations, Marketing Professionals, Product Managers and more. If you are tech-savvy, data-driven, client focused, and solutions oriented this brand is for you! Job Summary Under general supervision the BBT I Field Service Technician installs, changes, repairs and disconnects cable services including video, data, and telephone. Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's selected locations. Dual usage and knowledge of coaxial cable and fiber in certain communities.. Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs. Responsibilities Provides quality internal and external customer service surrounding the Company values Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer selected locations. Utilizes network tools and troubleshooting knowledge to resolve network problems Resolves issues at installation and on scheduled service call from customer's selected locations to tap Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products Resolves or escalates customer complaints, as appropriate Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle Meets scheduled appointment windows Completes work orders and other documentation on paper and/or by mobile device Represents Company to collect payments and equipment; secures appropriate customer signatures Maintains network integrity through preventive maintenance and home certifications. Adheres to established maintenance windows for all outages Uses small hand tools, power tools, meters, and other test equipment Maintains and secures Company truck and equipment Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required When applicable rearranging and reconnecting fiber optic service drops at pole, underground or building terminals Performs other duties as assigned Qualifications High School Diploma or equivalent Ability to communicate in person and by telephone Ability to drive Company vehicle in a safe and responsible manner Knowledge of basic mathematics Knowledge of basic electronics Skill in using a Windows-based computer Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters) Ability to prioritize and organize effectively Ability to work independently and with others An "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details.