Call Center Specialist

Job Description:

Baptist Health is looking for a Call Center Specialist to join our team in Madisonville, KY

The Call Center Specialist responds to all patient calls timely, assists patients in understanding healthcare billing, updating patient demographics, updating patient insurance information, makes billing/coding inquiries to other departments on the behalf of the patient, and explains self-pay payment guidelines/procedures. Provide the highest level of customer service in an effort to deliver the greatest level of patient satisfaction, which in turn should create a pleasant patient experience.

Requirements

• High school diploma or GED required.
• Prior Customer Service experience necessary.
• Medical office and call center background preferred, but not mandatory.