End User Computing Support Specialist - IT Solutions
Texas Woman's University | |
United States, Texas, Denton | |
Sep 10, 2024 | |
TITLE End User Computing Support Specialist JOB SUMMARY The End User Computing Support Specialist is responsible for providing faculty, staff, and students with timely and professional support for computer hardware and software, mobile devices, and other digital workplace technology solutions. The position will provide high-quality technical support for technology systems and services via phone, remote computer access, and in person. Works actively to analyze problems related to hardware and software, recommend hardware and software solutions based on analysis of needs, and direct users to appropriate IT Solutions teams for support and training. The Support Specialist must demonstrate a strong commitment to user success, provide exceptional customer service, and possess outstanding prioritization, analytical, and problem-solving skills in order to deliver mobile-friendly, user-centered solutions to technology challenges. As a member of the IT Solutions (ITS) team, the Support Specialist is expected to uphold the division's mission to "empower an agile, digital university and elevate technology as a strategic institutional asset" and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS. ORGANIZATIONAL RELATIONSHIPS Reports to: Manager, End User Computing Supervises: No supervisory responsibilities ESSENTIAL DUTIES - May include, but not limited to the following: End User Computing Support (90%)
ADDITIONAL DUTIES Participation & Support (10%)
EDUCATION Associate degree required. Additional job-related experience may substitute for the required education on a year-for-year basis. EXPERIENCE Three years of relevant experience desktop computer and/or end user computing support. Additional job-related education may substitute for the required experience on a year-for-year basis. REQUIREMENT Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position. Work is performed under general supervision and performance is based on the effective completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures. All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures. KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:
Additional/Desirable Skills & Abilities
PHYSICAL DEMANDS The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The employee may be required to travel. WORK ENVIRONMENT All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment. SAFETY TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Texas Woman's University strives to provide an educational environment that affirms the rights and dignity of each individual, fosters diversity, and encourages a respect for the differences among persons. Discrimination or harassment of any kind is considered inappropriate. Texas Woman's University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, religion, gender, sex, sexual orientation, ethnic origin, age, veteran's status, or against qualified disabled persons. All positions at Texas Woman's University are deemed security sensitive requiring background checks. If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov. |