Field Support Engineer

Job Description:

The Field Support Engineer will be responsible for customer site preparation consultation, on-site installation, implementation planning, maintenance and repair of Advantest systems solutions. This will include hardware, software and networking products as well as operating systems. Install and optimize hardware/software products and configurations at customer sites. Perform on-site calibration services per Advantest recommended calibration intervals. Troubleshoot, diagnose and resolve product performance problems. Perform on-site maintenance and repair services. Ensure a high level of customer satisfaction by advising customers on preventive maintenance, best known methods/practices, and configurations, which may impact product system uptime performance.

Responsibilities include:

* Working within established policies, processes, and procedures, deliver hardware support services for Advantest's Handler and integrated ATE system solutions.

* Solve complex problems related to system uptime or availability.

* Failure data and parts usage analysis (Excel).

* Strong teamwork and communications with local support team members and management.

* Respond to all hardware technical support needs from the assigned account(s).

* Ability to 'work-to-completion' upon short notice which requires working overtime.

* Timely and accurate completion of all administrative tasks associated with the task performed.

Physical requirements:

* Travel to local customer site via vehicle (Austin/Dallas/Houston).

* Must be able to lift 35 pounds without assistance and be able to bend into machinery without restrictions.

* Push or pull up to 200 lbs. of test equipment and tools using a qualified cart or pallet jack.

* Transport parts or equipment weighing up to 35 lbs. (assistance available when lifting item(s) over 35 lbs.).

* System repair/servicing requires frequent bending, stooping, kneeling, twisting and occasionally working in unusual positions using full body mobility.