Payment Services Risk and Fraud Manager
First Interstate Bank | |
paid time off, 401(k), retirement plan | |
United States, Montana, Billings | |
401 North 31st Street (Show on map) | |
Sep 10, 2024 | |
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
This position can be located at ourBoise, ID W. Overland, Omaha, NE 93rd & W. Dodge, Billings, MT and Sioux Falls, SD Downtown branch. What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY Responsible for preventing, identifying and mitigating fraud losses for credit and debit card portfolios of the Bank, in partnership and collaboration with Operational Managers and Enterprise Risk Management. Charged with leveraging key vendor insights, data and systems to drive a holistic approach to implement change, monitor impacts and report findings. Partner with a diverse group to assess, monitor and implement rules to prevent new account and transactional fraud in Payment Services while ensuring we provide superior client focus and experience. As a business unit subject matter expert, accountabilities include coordinating with internal stakeholders on strategic development and performance management to established benchmarks and key performance indicators while aligning with organizational and department goals. Collaborates with and supports Leadership for dispute management to ensure regulatory compliance and network requirements are met. Ensures Payment Services operational team has the tools, resources and training to execute on strategic plan. Creates a positive and productive work atmosphere to help develop and partner for risk mitigation in an evolving environment. ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.
QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EDUCATION & EXPERIENCE
LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries of complaints of customers, regulatory agencies, or members of the business community. Ability to write speeches and reports. Ability to effectively present information to top management, public groups and/or boards of directors. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability, statistical correlation, validity and inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk, sit, and climb or balance. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. |