Program Manager, Special Projects

General Summary

The MGH Office of the Chief Diversity and Inclusion Officer (OCDIO) provides executive oversight to the Center for Diversity and Inclusion (CDI) and the Office of Belonging and Engagement (OBE), as both teams aim to create an inclusive healthcare environment at Mass General Hospital (MGH). OBE is committed to elevating the perspectives of the communities we serve with humility and respect, while using a lens that is trauma-informed, inclusive and equitable, which support MGH's strategic initiatives to be at the forefront of an inclusive healthcare environment. CDI is dedicated to building a diverse research and clinical workforce, and creating an inclusive, engaged and respectful environment where everyone can experience a sense of belonging at MGH.

In order to create a true sense of belonging with an attitude of respect, this requires deliberate actions. The Program Manager of Special Projects will support education, training, program operations and project management, including Mass General Brigham's United Against Racism (UAR) campaign.

Duties and Responsiilities

General Responsibilities and Operations

* Develop strong and positive working relationships and partnerships with key hospital and system leaders (e.g., MGB Office of Diversity, Equity and Inclusion (MGB DEI), Graduate Medical Education (GME), Slavin Academy for Applied Learning in Healthcare, the Knight Center for Nursing Education, MGB Marketing and Communications, MGH Development Office and MGB Health Equity and Community Health)

* Undertake special projects to advance the programmatic vision and priorities within the Office of the Chief Diversity and Inclusion Officer (OCDIO) as needed

* Clearly communicate project timelines, objectives, milestones and deliverables to stakeholders and overseeing the execution of the overall plan. Provide status updates to implementation and management leads on a regular basis.

* Monitor project-related analytical work as assigned

* Contribute to the production of scholarly work that captures the work of our projects, including program outcome analysis

OCDIO Programs

The OCDIO is comprised of 4 centers/teams. The 2 administrative teams are CDI and OBE, while the clinical teams are the Center for Gun Violence Prevention (CGVP) and Center for Immigrant Health (CIH). This role will support initiatives related to these teams. Responsibilities of the incumbent will be divided equally (as much as possible) between OBE and CDI to achieve deliverables for the role. Time commitments may fluctuate between the groups at times due to deadlines.

Office of Belonging and Engagement (OBE)

Reporting to the OBE administrative director, the incumbent will support activities with the focus of promoting belonging and engagement for patients, staff, visitors and the community. An understanding and emphasis of public health and communications that can be targeted by audience is critical.

* Inclusion Campaign- The Inclusion Campaign is part of MGH's plan to eliminate structural racism and advance racial equity

o Provide administrative oversight and project management, including leading the Inclusion Campaign Committee, with direction from OBE administrative director

o Serve as a subject matter expert and content resource to departments and leadership across MGH

* Multicultural media program (CoNECTaR)- Provide accurate, timely, multilingual health information to underserved communities in multiple modalities

o Support clinical leads of CoNECTaR with project management needs for our multicultural media health education strategy

o Apply communication strategies to reach diverse audiences on numerous platforms (e.g., print, social media, video)

* Signature clinical teams

o Provide project management support to clinical teams (e.g., Center for Immigrant Health, Sickle Cell Disease Center, Disability Program) as needs arise, with direction from OBE administrative director

Center for Diversity and Inclusion (CDI)

Reporting to the CDI executive director and supporting the associate director for learning and education, the incumbent will be a key member of CDI's Learning and Education Pathway (LEP) and will provide ongoing coordination and management of the initiative. The LEP provides MGH employees (e.g., physicians, researchers, nursing and administrative staff) with the necessary knowledge related to continuous anti-racism, diversity and inclusion training opportunities.

* Learning and Education Pathway (LEP)- Provide administrative oversight and project management of the LEP, tailoring trainings to staff's responsibilities and interests. This will include:

o Organization and coordination of LEP training offerings and opportunities, including associated credits for Continuing Medical Education (CMEs) and Continuing Education Unit (CEUs)

o Co-facilitation and independent facilitation of LEP training sessions

o Support the DEI Manager of Community Programs with training new facilitators

o Provide program evaluation support in partnership with the CDI director for research evaluation (e.g., survey design, collect feedback and analysis of data)

o Develop a virtual library portfolio of DEI trainings in collaboration with CDI's senior communications specialist

* Provide project management for other learning and education focused projects (e.g., policy and reporting) at the discretion of the executive director and associate director of learning and education

* Project management: Excellent organizational skills, attention to detail and ability to work autonomously. Ability to manage multiple tasks and projects, and set, and meet deadlines

* Communications: Strong written and oral communications skills with the ability to present information in an engaging, understandable manner

o Multilingual skills would be a major asset

* Data: Good understanding of public health data, summarizing progress and conducting assessments through a public health and education lens

o Collect and summarize data which can be used to report out on outcomes and progress

o Advanced knowledge of Microsoft Office products (e.g., Excel, PowerPoint, SharePoint)

o Proficiency in data tools (e.g., STATA, SPSS, REDCap, Insight) is desirable

* Experience, knowledge and interest in the advancement of diversity, equity and inclusion, especially within learning and/or healthcare environment

* Self-starter with the ability to work independently and initiate projects, while able to effectively collaborate and work as a member of a team

* Ability to work well with staff across and at all levels within the organization

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.