Area Director - Chicago/WI

Area Director

About the company

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

Job Purpose

The Area Director (AD) is responsible for leading and managing a team of area managers dedicated to running multiple centers in a market.

Reports to: EVP, Field Operations

Key Responsibilities:

Hire, train, manage, develop and motivate a team of high quality, success-oriented leaders who will ensure that we achieve maximum revenue potential.

Identify and define key metrics, create goals that drive growth and ensure the compensation plans, by team, align against, properly motivate and fairly reward against them.

Operate under a continuous improvement and simplification mind-set; ensuring opportunities are consistently uncovered and maximized.

Ensure transparent communication with key business leaders as to the forecast and results of the sales departments.

Ensure relationships with key decision-makers across the business and key clients are continuously developed and that the relationships are strengthened.

Be a great coach, unlocking staff potential, through mentoring, providing feedback to improve the skill set and productivity of the team members.

Manages P and L, budgets and performance for multiple locations /business units in the region.

Ensures compliance to the collections process, minimizing any bad debt.

Monitor and control purchase requirements / spending habits of each branch office;

Administer branch operating budget, implementing highly effective cost control programs that manage spend; highlight areas for improvement

Key Position Requirements:

• A minimum of seven years of relevant experience managing multi-faceted service and operations teams.
• Ability to work in a very entrepreneurial, high growth environment.
• Experience in engaging senior C-suite and senior management professionals.
• Strong interpersonal skills with the ability to work successfully within functional team members in areas of the business such as finance and operations.
• Strong professional presence with the ability to professionally represent the Regus brand.
• Professional communication skills with a high success rate in building and maintaining business relationships.
• Experienced in self-generation of new business leads coupled with excellent account management skills.
• Customer service focused at all times with the ability to remain flexible and calm in high pressure or continually changing situations.
• Experienced working in a highly matrixed environment.
• Strong organisational skills, including the ability to prioritize, multi-task, and work effectively with minimal supervision.
• Experienced in previous P&L responsibility is highly desirable.
• Thorough knowledge of MS office; Word, Excel, PowerPoint and Outlook
• Commercial real estate knowledge, a strong plus