Director of Client Relations, Program - Remote

Spiro
401(k)
United States, Nevada, Las Vegas
7000 South Lindell Road (Show on map)
Sep 10, 2024
Description *Join Our SpiroVerse THIS IS A REMOTE OPPORTUNITY IN THE US. Spiro is hiring a Director of Client Relations, Program to join our Sales team. The Director of Client Relations, Program works in partnership with the Client Relations Team, delivering best-in-class service. The Director of Client Relations, Program is focused on the development of Account Directors and Congress Managers; in addition to overseeing a portfolio of approximately $25-35M in sales. This is a working Director role. They will drive account retention and growth by instilling program management best practices into Account Directors. Efforts include maintaining strong client relationships, a strategic understanding of client's program, potential account growth opportunities and developing plans to penetrate these opportunities. Company Overview** Spiro is a global agency and together we create experiences and events that defy gravity. Where strategic creative meets advanced digital solutions enabling customers to experience brands in any space and time. We boldly go where no experience has gone before.We are storytellers and story makers; we are fearless dreamers of the "what if" and are pioneers of innovation and perfection in our craft. We empower each other and partner to launch brands into their experiential orbit.Come. Join Our SpiroVerse and Experience Brand Gravity. Learn more about who we are here! Responsibilities* Serve as working team member on key accounts Mentor existing Account Directors and Congress Managers Train and mentor Account Directors on strategic program management, including: Client retention and portfolio growth strategy Client and Spiro team communication and management strategy for team and relationship building Effective documentation, project timelines, progress, and verbal discussions Define client marketing goals, objectives, and budgets Spiro Put-To Meeting process for design, estimating, detailing, production, onsite labor and billing Spiro processes Billing, profitability, and collections management Submit accurate and reliable sales forecasts Develop and maintain procurement relationships- MSA and contract terms and renewals Develop and maintain client leadership relationships to identify growth opportunities and stay current with company current events Develop, track, implement and maintain team performance measurement with Account Director Develop, implement and maintain team SOPs and best practices with Account Director Develop new ideas to drive revenue growth for accounts Serve as an internal resource for client-related challenges for the ADs in your portfolio Present Spiro thought leadership and products to clients in partnership with Account Directors Maintain open and ongoing communication with current clients; ask for and encourage feedback frequently to ensure their needs/expectations are consistently met/exceeded. Participates in regular client reviews and client meetings; meets with clients to foster client relationships and ensure client satisfaction. Maintains a working knowledge of the general and specific trends of competitors and of the tradeshow industry. Adhere to all company policies, procedures and business ethics codes Provides best practices for AD Handbook in conjunction with AD, Onboarding Lead Performs other duties as assigned and deemed necessary for the position under the direction of the Senior Vice President, Client Relations Requirements We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply! Bachelor's degree, preferably business/marketing/communications emphasis or equivalent industry experience 10+ years prior sales experience in agency or exhibit environment with an emphasis on new business development 5+ years consultative account management experience preferably in custom product/marketing solutions, events, tradeshow or advertising industry Experience managing $15-35M in revenue at GES/Spiro Strategic, solution-based problem solving skills Strong oral and written communication skills Dynamic, consultative and influential sales communications style Results oriented individual with proven sales success Demonstrated proficiency in developing short-term and long-term vision and strategy to achieve targeted sales objectives in a fast-paced environment Effective interpersonal skills. Ability to develop outstanding relationships with clients and internal team members at all levels of the company. Strong leadership skills - ability to build, develop and motivate a team to win Strong business acumen Consultative selling style - effective listener Strong presentation and relationship building skills Travel up to 30% Attributes Persuasive Communication skills Passionate Negotiation Skills Empathic Leader Multi-tasker How to measure success By 30 days incumbent should understand team dynamics and perform basic job functions such as serving as Account Director on your Portfolio in addition to meeting each of your direct reports By 60 days incumbent should be self-reliant on basic job functions and begin executing more complex tasks such as establishing rapport with each direct report and implementing best practices across all Account Directors you support By 90 days, incumbent should have ownership over all major initiatives for their respective portfolio (SWOTs, business reviews, etc), developing mentorship plans for all direct reports and understanding client dynamics and key contacts on the entire portfolio you support Benefits Remote Environment Full Benefits Package 401K Vesting Immediately Psychological Safety Diversity, Inclusivity and Belonging Culture Employee Led Resource Groups SpiroYOU Professional Development & Learning Programs Employee Events Our Process* Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law. #LI-Remote #LI-SK1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)