Reporting Analyst
 Ampcus, Inc | |
 United States, New Jersey, Jersey City | |
 Sep 10, 2024 | |
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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Reporting Analyst Location(s): Jersey City, NJ Responsibilites: We are seeking a Reporting Analyst with advanced knowledge of Genesys Cloud CX reports and dashboards. The ideal candidate will have experience in designing and developing Tableau or PowerBI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, noSQL, and SQL data query/extraction coding. Required 5 to 7 years of experience resource. Key Responsibilities: * Develop and manage native Genesys Cloud CX reports and dashboards. * Design and develop reporting solutions using Tableau and/or PowerBI. * Conduct data query/extraction coding using big data, noSQL, and SQL technologies. * Collaborate with various teams to ensure reporting solutions meet business requirements. Required Qualifications: * Experience: Advanced knowledge of Contact Center Reporting and dashboards, including Genesys Cloud CX. * Skills: Proficient in Tableau and/or PowerBI design and development. * Technical Skills: Experience with big data, noSQL, SQL data query/extraction coding. Preferred Qualifications: * Experience in developing complex reporting solutions for large data sets. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities. | |