New 
Dispatch Routing Analyst - PHOENIX, AZ
 Lincare Holdings | |
 United States, Arizona, Phoenix | |
 Oct 04, 2024 | |
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This employee acts as a bridge between the local branch management team and the central dispatch department. In addition, the employee will drive timely completion of the daily routing/dispatching duties, as well as timely completion of responsibilities within the Logistics Department.
* Responsible for performing all MobileCast dispatching activities * Routes all same day/next day deliveries according to Logistics policy and procedures * Responsible for communication to the branches regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery * Updates TIMS with customer notes and updates work order ship dates as necessary * Responsible for communication to the branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field * Responsible for monitoring a driver's progress during the day, and communicating back to the branch level any issues related to impacting missed time windows * Monitors delivery staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate * Reviews Reports at the Central Dispatch level to monitor driver compliance of route order completed via the MobileCast & Roadnet software system * Coordinates with Region management on all action plans that would ensure driver compliance with targeted financial objectives * Complies with and adheres to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws * Ensures patients do not suffer service failures and communicates with the servicing branch of undeliverable stops * Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field * Responds to telephone, fax, and e-mail questions/problems from branches * Regular and consistent attendance and punctuality is considered an essential job function of this position | |