Policy Holder Service Specialist, Highland Capital Brokerage

Sales Support Opportunity in Insurance Industry

Policy Holder Service Specialist, Highland Capital Brokerage

Location: Birmingham, AL (Remote within U.S.)

Type: Full Time

Salary: $45,000 - $50,000 per year + annual bonus.

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education.

Our competitive salaries are just one component of Osaic's total compensation package. Additional benefits include: health, vision, dental insurance, 401k, vacation and sick time, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/Creative/Benefits

Summary:

We have an opportunity for a Policy Holder Service Specialist within Highland Capital Brokerage, a member of Osaic. This position may be a remote position or work in one of our many brick-and-mortar offices throughout the country as a part of a highly collaborative team.

The Policy Holder Service Specialist will be the point of contact for all of Highland's Sales teams and Sales Support in servicing policies where Highland is the Agent of Record. The individual will keep accurate records of all Policy Holder Service requests by documenting pertinent information in Sales Force and following them through to completion. Secondary responsibilities include assisting in the ordering of in-force ledgers.

Responsibilities:

• Develop relationships with VP's and their Advisors to provide support to their clients' life insurance portfolios, such as;
  • Changing life insurance policy owner/beneficiary arrangements
  • Name changes
  • Premium payment services, including providing premium instructions and confirming premium payments
  • Increasing/decreasing premium payments and death benefit changes
  • Updating addresses
  • Canceling policies
  • Processing policy loans/withdrawals
  • Processing insurance claims upon the death of an insured
  • Preparing annual reviews
  • Obtaining policy values
  • Ordering and/or running In Force illustrations
• Enter and maintaining detailed client information in a Sales Force and/or other internal systems as required
• Perform any changes necessary to support VP, Advisor, or internal requests, such as obtain necessary forms, complete and process forms, submit requests and follow-up with carriers and/or clients, and update internal systems.
• Develop strong familiarity with carrier's process regarding obtaining In Force Illustrations
• Organizes and prioritizes workload to ensure illustrations requested are received and logged in a timely manner
• Uses reporting in Sales Force to track activity requests related to In Force illustrations and to provide management reporting
• Identifying potential opportunities that could result in new sales

Secondary Responsibilities:

• Assist in ordering IFL's requests as required by Sales and Sales Support and follow through to completion
• Use pre-defined In Force Service Authorization forms that include authorized signatures by the insureds or policy owners as required and assure correct information is requested at the carriers upon initial reach out
• Authorizations should include the request to release the most recent statement of policy values, to include In-Force illustrations and any other documents required to analyze the policy
• Provide timely support and follow up until the requested illustrations are obtained
• Be familiar with completing the Policy Review Form to attach to the procured In Force Illustration request prior to sending to the requestor (Highland VP or AC)
• Keep an updated list of all carrier contact information to include e-mail addresses, contact numbers or faxes where applicable of their In Force teams
• Keep records of requests, by VP/AC Institution, Carrier, Insured, Policy number and method of request for easy access to outstanding items and records of completed requests
• All other duties as assigned

Education Requirements:

• Bachelor's degree preferred, H.S. Diploma or GED certificate + Significant Practical experience will be considered

Basic Requirements:

• Experience working with individual life insurance (or) an individual who possesses other skills listed and is interested in learning about life insurance
• Advanced skills with MS Office (Outlook/Excel/Word)
• Strong verbal and written communication skills
• Strong diligence with the ability to organize, prioritize, follow through and multi-task
• Collaborator
• Strong customer service orientation
• Strong initiative to accomplish tasks, and meet deadlines
• Motivated to add value and build long-term relationship
• Lifelong learner

Preferred Requirements:

• Prior experience in Life Insurance is a plus