Concierge

Fort Worth Hotel

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

The Concierge is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating, and delivering guests' needs.

Concierge are responsible for providing five-star service to each guest, as well as, serving as ambassadors throughout the guest's stay. A concierge makes a lasting impression upon our guests by extending a warm welcome, providing information about the hotel and local area, being prepared to help with any needs the guest may have, and offering our full range of upscale hotel amenities and services to them. Concierge is also responsible for resolving guest issues and completing special requests. They work closely with all hotel departments especially our Front Desk Agents, Bell-Door and Ideal Services teams.

Interact with other departments to ensure that guests' needs are satisfied.
• Assist in arranging for restaurant reservations and transportation as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to guest rooms.
• Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
• Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.
• To proactively work to seek out ways in which to improve the hotel experience for our guests.
• Be Knowledgeable of all hotel amenities and with different points of interest.
• Perform any other duties required by management.

• Previous luxury hotel experience is required.
• Knowledge of the surrounding area and all of its attractions.
• Ability to communicate effectively, exceptional organizational skills, an ability to work well under pressure and meet deadlines.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Must have the ability to stand and/or walk for extended periods of time.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.

PERKS AND BENEFITS:

• A culture of fun, inclusion, and growth
• Complimentary meals
• Health Insurance and matching 401(k) after one year
• Generous Paid Time Off offered after 90 days
• Performance-driven, ALL-IN culture
• Discounted associate rates at Omni properties nationwide

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.