Patient Service Representative
 New York University | |||||||||||||||||
remote work
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 United States, New York, New York | |||||||||||||||||
| 105 East 17th Street (Show on map) | |||||||||||||||||
 Sep 10, 2024 | |||||||||||||||||
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Patient Service Representative Posting Number
2024-13854
Position Summary Provide the first level of customer service to patients of the Apa Suite, from greeting and routing patients to answering phones, billing and cashier duties, managing appointment books, and ensuring patient records are complete. Monitor daily clinic operations, within guidelines. Assign and review work of and train a number of student employees engaged in routine tasks. Assign patients to dental students. Maintain student and patient appointment books. Triage emergencies, schedule follow-up exams, ensure proper processing of health-related transactions and addressing missing treatments in Axium. Arrange for substitute patients as cancellations occur. Schedule follow-up examinations. Ensure proper processing of health-related transactions; calculate payments. Update and maintain files and records. Provide suggestions that improve existing policies and procedures. Handle inquiries requiring additional investigation and/or specialized knowledge. Qualifications Required Education:
High School Diploma or equivalent Preferred Education: Bachelor's Degree Required Experience: 2+ years of office experience Preferred Experience: 2+ years experience in a healthcare setting Required Skills, Knowledge and Abilities: Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to remain calm under pressure. Familiarity with basic word processing, spreadsheet and database applications. Moderate, accurate keyboarding. Additional Information In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $36.158. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity Need help finding the right job? We can recommend jobs specifically for you!
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