Front Desk Manager (201783)

Flex-Staff, Inc.
United States, Wisconsin, Oshkosh
Sep 10, 2024
Do you have experience in the hospitality industry? Do you thrive on going above and beyond to give guests an exceptional experience? Our client is located in Oshkosh and is a full service hotel. They are looking for a great employee to lead the Front Desk team and lead by example. As a Front Desk Manager, you will be responsible for overseeing the day-to-day operations of the front desk, leading the front desk team, and ensuring high levels of customer service for the hotel guests. Responsibilities: Oversee the front desk's day-to-day tasks and responsibilities Ensure guests receive excellent customer service while being checked in and out Handle customer complaints with poise and professionalism Train, supervise, and schedule shifts for front desk team member Schedule shuttle drivers as needed Track and monitor labor and supply costs Handle hotel emergencies according to emergency protocols Follow up on reservations for group blocks and review cut-off dates Conduct new hire check-ins and annual performance evaluations for team members Recruit, interview, and hire new guest service representatives Develop and maintain front desk training materials Conduct regular front desk team meetings and provide frequent communication of important issues Promote a front desk culture of pride, attentiveness, knowledge, and friendliness resulting in superior customer service for our guests Monitor and manage room inventory, rates and reservations for online reservations and website bookings Serve as a back-up to guest service representatives during peak times of check-ins and check-outs and provide coverage if team members are not available, provide Night Audit coverage on an occasional basis when needed Perform back-office reconciliation, reporting and processing of cash, credit cards, gift certificates, and other forms of payment. Work well with all other departments (housekeeping, restaurant, bar, banquets, sales, and maintenance) Order supplies and manage equipment maintenance of front and back-office equipment Monitor and enforce property rules for safety, security, appearance and employee behavior. Communicate any problems, questions, or concerns to the General Manager Benefits: Full benefits including Health, Dental, Vision and more! Opportunity to take ownership of the role and help grow the hotel into a success! Work for a hotel that thrives on giving their guests and exceptional customer service experience General Information: Hours: Full time, core hours of 8:00am-5:00pm, Monday through Friday *Must be able to work outside of core hours if needed based on occupancy and staffing needs Length: Direct Hire Pay: $54K/year-$59K/year, based on experience Location: Oshkosh, WI Job ID: 201783 #Appleton1 Requirements: Bachelor's degree in hospitality or equivalent education and relevant work experience in full-service hotel operations Strong organizational and time management skills to efficiently and effectively complete multiple tasks in a fast-paced environment Ability to effectively supervise, manage, and lead a team Excellent verbal and written communication skills Ability to identify and solve problems and experience in face to face conflict resolution Microsoft Office Suite knowledge Ability to represent company in a courteous and professional manner If you are interested, apply online at www.flexstaff.com or send your resume to cpownell@flexstaff.com. Already worked for Flex-Staff? Call our office at 920-731-8082 and let's TALK!! Make sure to send your family and friends our way - we love referrals!** Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.