Product Support Sales Rep - Earthmoving

Thompson Tractor Company, Inc.
United States, Alabama, Tuscaloosa
Dec 23, 2024
Description The Product Support Sales Representative is responsible for maximizing the sale of parts and service to customers and prospective customers in an assigned territory. Individual sales objectives must be met while working with customers to manage their equipment to maintain the lowest possible cost per hour. The ability to communicate the value of purchasing premium parts and service in a price sensitive market is necessary. The Product Support Sales Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. Maximize parts and service sales in assigned territory Assists with the sale of new equipment Sell Customer Value Agreements and various maintenance programs Maintain accurate customer data records Assist in collection of past due invoices Monitor and report product performance and competitive activity Provide liaison support between customer, TTCo, and our vendors Establish and maintain personal working relationships with customers Follow up on past repairs to ensure customer satisfaction Inform customers on status of repairs Negotiate mutually agreeable settlements on customer complaints Record opportunities, manage leads, and log all calls based on PAR assignments into CRM Qualifications Education Bachelors (preferred) High School or Equivalent (required) Experience Previous experience in parts or service operations. Experience using personal computers and basic typing skills are required. (required) Skills Written Communication (required) Parts Identification (required) Mechanical (required) Relationship Building (required) Selling (required) Customer Service (required) Microsoft Office (required) Computer (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)