Service Administrator

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Mission:

Power Technique North America LLC, within the Power Technique Service Division, is looking for a Service Administrator, to take responsibility for maintaining our Service Center's Parts and Service administration process and routines, providing improved communication, documentation, support and training.

Power Technique Service has ambitious growth targets for the next coming years and therefore we are looking for an ambitious candidate with a solid background Service Administration. A solid proficiency in SAP will be considered as an asset.

Roles and Responsibilities:

As Service Administrator, you will be reporting to the Service Center Manager and you will be responsible of all aspects of service administration in the Service Center, including answering inquiries, processing service orders, solving problems concerning the inventory for the service jobs, pricing, deliveries, backorder notification, warranty inquiries, credits, etc..

Main mission, responsibilities.
* Data entry into SAP, Excel, and/or other software systems as needed for various functions and reports.
* Update and maintain equipment in SAP.

* Assist technicians with time entry to MAM2.
* Monitor warranty orders to conclude in timely manner and update in WOL as info is requested.
* Schedule and conduct weekly WIP meetings for service center with service manager and other team members to ensure all open orders are closed as needed.
* Provide administrative support for the technical support team by opening work orders, entering their time to work orders, and closing jobs performed by them.
* Schedule shipment of parts as needed to other service centers.
* Complete necessary training as required.
* Code and submit invoices for payment to AP department and follow up on vendor payment requests.
* Assist manager with any requests for capital equipment additions/customer options.
* Approve invoices for payment through Esker, in accordance with the Company's Prokura.
* Collect credit card payments from cash sales customers.
* Maintain service work orders to conclude work orders in a timely and efficient manner.
* Filing - create new files for work orders, vendor invoices and other documents as needed.
* Understand and fulfil the requirements of company Policies not limited to Technical Warranty, Product Liability and Occupational Health, Safety and Environment.
* Check parts delivery status and create MyQuest tickets to expedite backordered parts from supplier.
* Maintain AC Competency Training program for dealers and stores. Work to understand and utilize information and communication systems and tools, i.e. e-mail, SAP, Microsoft Office software, etc.
* Work cooperatively with Customer Service, Technical Service and Field Service groups in a spirit of teamwork to address problem areas and stimulate aftermarket sales.

To succeed, you will need

Experience:

2-3 years in a Service administration or similar role.

Education:

High School diploma.

Skills:

* Software skills e.g. MS Office
* Attitude to work in a team is a must
* Proficiency in SAP will be considered as a strong plus

* Excellent command of English is a must both oral and written

Personality requirements:
* You are a proactive person
* You are able to work in a team
* You are structured and organized
* You are dynamic, result oriented and self-motivated person
* You have good communication skills
* You have the willingness to travel if needed for trainings and/or to other Service Centers
* You have clear in mind the "why" you are applying to this position
* On top of this you have a positive attitude and your firmly believe that there is always a better way!

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Travel:

Occasional travel may be required

In return, we offer you

Choose your career with us!
The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 37 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for the future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We are proud of our strong and efficient training and development processes. And we collaborate across national and competence borders, something that gives you the chance to move between business areas, countries and functions. Whether you want to change track in your career, become a specialist or manager - there is always an Atlas Copco way open for you.
When you join Atlas Copco you are entrusted with a great deal of responsibility from day one. Why? Because we know that you have the drive to develop on your own initiative and the ability to make sound decisions - but also that you will ask for help when you need it. Since you gladly share your knowledge and expertise, we can also give you more professional freedom.
At Atlas Copco, we have a world of experience behind us with all kinds of people from many backgrounds. The one thing we all have in common is that we are passionate about what we do and love new challenges. Each day brings us new opportunities to grow, both as persons and professionals.

We are fully committed to being a part of the solution for a better tomorrow. That's why we have set science-based targets to reduce greenhouse gas emissions to lead the transition to a low-carbon society.

Learn more at www.atlascopcogroup.com
Power Technique North America LLC (PTNA-CC) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: PTNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at PTNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sec (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. PTNA will not tolerate discrimination or harassment based on any of these characteristics. PTNA encourages applicants of all ages.

Accessibility Notice:If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to:acnacareers.hr@us.atlascopco.com or call 973-397-3400.Reasonable accommodation requests will be considered on a case-by-case basis.

City
White Oak

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.